Q: older itunes app removal
I am trying to install the new version of iTunes. However, the upgrade is telling me that my older version of iTunes cannot be removed. I tried going to my apps and deleting iTunes myself, but the same message is coming up.
null, hp touchsmart 520 pc
Posted on Aug 27, 2016 8:40 AM
Try repairing Apple Software Update from the programs & features control panel, and then try to update iTunes again.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
Posted on Sep 1, 2016 12:10 PM