Finder keeps freezing

Hi there


I am using a Macbook Pro OS X 10.9.5, 2.5 GHz and 16gb RAM


My finder does not respond well at all. When I force quit and re launch I may get 20-30 seconds of it responding then back to same again.


The most recent things I have done are added lots of music loops and samples to my music folder and video files to my desktop filmed using a DSLR. I still have over 90gb memory left so doubt that would be the problem.


So far the steps I have used are


Deleted the plist file

Deleted recent installed software (Team viewer)


Thanks in advance

MacBook Pro, OS X Mavericks (10.9.5), null

Posted on Aug 27, 2016 8:38 AM

Reply
15 replies

Aug 29, 2016 2:24 PM in response to stevejobsfan0123

Hi Steve, Please see below


EtreCheck version: 3.0.2 (306)

Report generated 2016-08-29 22:23:40

Download EtreCheck from https://etrecheck.com

Runtime 1:29

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,2

1 2.5 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 346


Video Information:

Intel Iris Pro

Color LCD 2880 x 1800


System Software:

OS X Mavericks 10.9.5 (13F1911) - Time since boot: less than an hour


Disk Information:

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.14 GB (75.62 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/System/Library/Extensions

[not loaded] com.focusrite.driver.usb.audio (2.9 - SDK 10.9 - 2016-07-30) [Support]

[not loaded] com.novationmusic.driver.usb.audio (2.6 - SDK 10.9 - 2016-07-30) [Support]


System Launch Agents:

[not loaded] 5 Apple tasks

[loaded] 142 Apple tasks

[running] 37 Apple tasks


System Launch Daemons:

[not loaded] 49 Apple tasks

[loaded] 140 Apple tasks

[running] 59 Apple tasks


Launch Agents:

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[failed] com.teamviewer.teamviewer.plist (2016-08-25) [Support]

[failed] com.teamviewer.teamviewer_desktop.plist (2016-08-25) [Support]

[running] com.trusteer.rapport.rapportd.plist (2016-07-18) [Support]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]

[loaded] com.google.keystone.daemon.plist (2016-07-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]

[loaded] com.teamviewer.Helper.plist (2016-07-06) [Support]

[failed] com.teamviewer.teamviewer_service.plist (2016-08-25) [Support]

[running] com.trusteer.rooks.rooksd.plist (2016-07-18) [Support]


User Launch Agents:

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-08-04) [Support]

[running] com.spotify.webhelper.plist (2016-08-10) [Support]


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Drive Application (/Applications/Google Drive.app)

Dropbox Application (/Applications/Dropbox.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Knowhow Cloud Application (/Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app)

LaunchAtLoginHelperApp SMLoginItem (/Applications/Pomodoro Time.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app)

FbHelper SMLoginItem (/Applications/Facebar.app/Contents/Library/LoginItems/FbHelper.app)

MemoryCleanHelper SMLoginItem (/Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app)

WunderlistHelper SMLoginItem (/Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app)


Internet Plug-ins:

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-12) [Support]

QuickTime Plugin: 7.7.3 (2016-07-30)

Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-12) [Support]

Default Browser: 537 - SDK 10.9 (2014-10-25)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-02-19) [Support]

SharePointBrowserPlugin: 14.3.0 - SDK 10.6 (2014-10-15) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-23) [Support]

MeetingJoinPlugin: Unknown - SDK 10.6 (2014-10-15) [Support]


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]


Safari Extensions:

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-08)

searchtab - Roby Strand - http://www.yahoo.com (2014-11-25)

Grammarly Spell Checker & Grammar Checker - Grammarly - https://www.grammarly.com (2016-04-18)


3rd Party Preference Panes:

Flash Player (2016-06-29) [Support]

Trusteer Endpoint Protection (2016-07-30) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

6% fontd

5% Dock

2% WindowServer

1% Google Chrome Helper(3)

1% com.apple.WebKit.WebContent(4)


Top Processes by Memory:

1.22 GB com.apple.WebKit.WebContent(4)

852 MB kernel_task

459 MB Safari

246 MB Google Chrome Helper(3)

246 MB Google Drive


Virtual Memory Information:

8.40 GB Free RAM

7.59 GB Used RAM (2.02 GB Cached)

0 B Swap Used


Diagnostics Information:

Aug 29, 2016, 10:19:59 PM Self test - passed

Aug 27, 2016, 05:14:12 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-08-27-171412_[redact ed].crash

/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

Aug 27, 2016, 04:47:39 PM ~/Library/Logs/DiagnosticReports/Knowhow Cloud_2016-08-27-164739_[redacted].crash

com.livedrive.livedriveapp - /Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app/Contents/MacOS/Knowhow Cloud

Aug 27, 2016, 02:48:25 PM ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-144825_[redacted].crash

com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Aug 27, 2016, 08:41:20 AM ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-084120_[redacted].crash

Aug 29, 2016 3:09 PM in response to stevejobsfan0123

Hey, thanks.... done that, new report


EtreCheck version: 3.0.2 (306)

Report generated 2016-08-29 23:07:42

Download EtreCheck from https://etrecheck.com

Runtime 1:29

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Finder freezing


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,2

1 2.5 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 346


Video Information:

Intel Iris Pro

Color LCD 2880 x 1800


System Software:

OS X Mavericks 10.9.5 (13F1911) - Time since boot: less than an hour


Disk Information:

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.14 GB (75.58 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/System/Library/Extensions

[not loaded] com.focusrite.driver.usb.audio (2.9 - SDK 10.9 - 2016-07-30) [Support]

[not loaded] com.novationmusic.driver.usb.audio (2.6 - SDK 10.9 - 2016-07-30) [Support]


System Launch Agents:

[not loaded] 5 Apple tasks

[loaded] 140 Apple tasks

[running] 39 Apple tasks


System Launch Daemons:

[not loaded] 49 Apple tasks

[loaded] 138 Apple tasks

[running] 61 Apple tasks


Launch Agents:

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[running] com.trusteer.rapport.rapportd.plist (2016-07-18) [Support]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]

[loaded] com.google.keystone.daemon.plist (2016-07-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]

[running] com.trusteer.rooks.rooksd.plist (2016-07-18) [Support]


User Launch Agents:

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-08-04) [Support]

[running] com.spotify.webhelper.plist (2016-08-10) [Support]


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Drive Application (/Applications/Google Drive.app)

Dropbox Application (/Applications/Dropbox.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Knowhow Cloud Application (/Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app)

LaunchAtLoginHelperApp SMLoginItem (/Applications/Pomodoro Time.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app)

FbHelper SMLoginItem (/Applications/Facebar.app/Contents/Library/LoginItems/FbHelper.app)

MemoryCleanHelper SMLoginItem (/Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app)

WunderlistHelper SMLoginItem (/Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app)


Internet Plug-ins:

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-12) [Support]

QuickTime Plugin: 7.7.3 (2016-07-30)

Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-12) [Support]

Default Browser: 537 - SDK 10.9 (2014-10-25)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-02-19) [Support]

SharePointBrowserPlugin: 14.3.0 - SDK 10.6 (2014-10-15) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-23) [Support]

MeetingJoinPlugin: Unknown - SDK 10.6 (2014-10-15) [Support]


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]


Safari Extensions:

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-08)

searchtab - Roby Strand - http://www.yahoo.com (2014-11-25)

Grammarly Spell Checker & Grammar Checker - Grammarly - https://www.grammarly.com (2016-04-18)


3rd Party Preference Panes:

Flash Player (2016-06-29) [Support]

Trusteer Endpoint Protection (2016-07-30) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

6% Dock

5% fontd

3% kernel_task

2% Knowhow Cloud

2% WindowServer


Top Processes by Memory:

839 MB kernel_task

360 MB com.apple.WebKit.WebContent(3)

328 MB Safari

246 MB Google Drive

229 MB Google Chrome Helper(3)


Virtual Memory Information:

10.00 GB Free RAM

6.12 GB Used RAM (1.72 GB Cached)

0 B Swap Used


Diagnostics Information:

Aug 29, 2016, 11:05:18 PM ~/Library/Logs/DiagnosticReports/Finder_2016-08-29-230518_[redacted].crash

com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Aug 29, 2016, 11:04:13 PM Self test - passed

Aug 29, 2016, 10:49:29 PM ~/Library/Logs/DiagnosticReports/Finder_2016-08-29-224929_[redacted].crash

Aug 29, 2016, 10:31:47 PM ~/Library/Logs/DiagnosticReports/Finder_2016-08-29-223147_[redacted].crash

Aug 27, 2016, 05:14:12 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-08-27-171412_[redact ed].crash

/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

Aug 27, 2016, 04:47:39 PM ~/Library/Logs/DiagnosticReports/Knowhow Cloud_2016-08-27-164739_[redacted].crash

com.livedrive.livedriveapp - /Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app/Contents/MacOS/Knowhow Cloud

Aug 27, 2016, 02:48:25 PM ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-144825_[redacted].crash

Aug 27, 2016, 08:41:20 AM ~/Library/Logs/DiagnosticReports/Finder_2016-08-27-084120_[redacted].crash

Aug 31, 2016 1:52 PM in response to stevejobsfan0123

Hi


Done and this is the latest report (still have same problem)


EtreCheck version: 3.0.2 (306)

Report generated 2016-08-31 21:50:09

Download EtreCheck from https://etrecheck.com

Runtime 1:30

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

finder


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,2

1 2.5 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 347


Video Information:

Intel Iris Pro

Color LCD 2880 x 1800


System Software:

OS X Mavericks 10.9.5 (13F1911) - Time since boot: less than an hour


Disk Information:

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.14 GB (74.66 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/System/Library/Extensions

[not loaded] com.focusrite.driver.usb.audio (2.9 - SDK 10.9 - 2016-07-30) [Support]

[not loaded] com.novationmusic.driver.usb.audio (2.6 - SDK 10.9 - 2016-07-30) [Support]


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 140 Apple tasks

[running] 38 Apple tasks


System Launch Daemons:

[not loaded] 46 Apple tasks

[loaded] 140 Apple tasks

[running] 62 Apple tasks


Launch Agents:

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]

[loaded] com.google.keystone.daemon.plist (2016-07-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]


User Launch Agents:

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-08-04) [Support]

[running] com.spotify.webhelper.plist (2016-08-10) [Support]


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Drive Application (/Applications/Google Drive.app)

Dropbox Application (/Applications/Dropbox.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Knowhow Cloud Application (/Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app)

LaunchAtLoginHelperApp SMLoginItem (/Applications/Pomodoro Time.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app)

WunderlistHelper SMLoginItem (/Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app)

FbHelper SMLoginItem (/Applications/Facebar.app/Contents/Library/LoginItems/FbHelper.app)


Internet Plug-ins:

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-12) [Support]

QuickTime Plugin: 7.7.3 (2016-07-30)

Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-12) [Support]

Default Browser: 537 - SDK 10.9 (2014-10-25)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-02-19) [Support]

SharePointBrowserPlugin: 14.3.0 - SDK 10.6 (2014-10-15) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-23) [Support]

MeetingJoinPlugin: Unknown - SDK 10.6 (2014-10-15) [Support]


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]


Safari Extensions:

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-08)

searchtab - Roby Strand - http://www.yahoo.com (2014-11-25)

Grammarly Spell Checker & Grammar Checker - Grammarly - https://www.grammarly.com (2016-04-18)


3rd Party Preference Panes:

Flash Player (2016-06-29) [Support]


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 250.14 GB Disk used: 175.48 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 1

Oldest backup: 30/08/2016 15:51

Last backup: 30/08/2016 15:51

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 250.14 GB X 3)


Top Processes by CPU:

15% kernel_task

6% Safari

5% fontd

3% WindowServer

3% Dock


Top Processes by Memory:

828 MB kernel_task

360 MB Safari

246 MB Google Chrome Helper(3)

229 MB com.apple.WebKit.WebContent

229 MB Google Drive


Virtual Memory Information:

10.00 GB Free RAM

5.50 GB Used RAM (1.64 GB Cached)

0 B Swap Used


Diagnostics Information:

Aug 31, 2016, 09:47:02 PM Self test - passed

Aug 29, 2016, 11:11:33 PM ~/Library/Logs/DiagnosticReports/Finder_2016-08-29-231133_[redacted].crash

com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Aug 29, 2016, 11:05:18 PM ~/Library/Logs/DiagnosticReports/Finder_2016-08-29-230518_[redacted].crash

Aug 29, 2016, 10:49:29 PM ~/Library/Logs/DiagnosticReports/Finder_2016-08-29-224929_[redacted].crash

Aug 29, 2016, 10:31:47 PM ~/Library/Logs/DiagnosticReports/Finder_2016-08-29-223147_[redacted].crash

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Finder keeps freezing

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