DonandSuzan

Q: fingerprint,reader,deletes,print,data,from,phone

my iPhone looses my fingerprint from ths iPhone after a short time, how is this?

iPhone 6s, iOS 9.3.5, looses fingerprint from iPhone

Posted on Aug 27, 2016 11:33 AM

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Q: fingerprint,reader,deletes,print,data,from,phone

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  • by irina_w,

    irina_w irina_w Aug 28, 2016 12:42 PM in response to DonandSuzan
    Community Specialists
    Aug 28, 2016 12:42 PM in response to DonandSuzan

    Hi DonandSuzan,

    I understand that your touch ID seems to be deleting your fingerprint after sometime. If you are having this type of trouble, please have a look at this link and scroll down to 'Get help with Touch ID' Use Touch ID on iPhone and iPad 

     

    This should have your Touch ID working as expected. Thanks for using Apple Support Communities to post your question. Have a great day.