Q: iphone disconnected during software update

My iPhone 5 was connected to iTunes on my PC and I had started a software update. The phone disconnected during the update due to a bad cable. Now my phone is stuck at the update screen showing the apple logo. I cannot power it down normally to restart and iTunes does not recognise the phone when I reconnect it to my PC. Any ideas?

Posted on Aug 27, 2016 12:27 PM

I have this question too

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by sberman,Helpful

sberman Aug 27, 2016 12:47 PM in response to melvinfromcalgary
Level 8 (41,090 points)

Aug 27, 2016 12:47 PM in response to melvinfromcalgary

Use recovery mode as described here. You may have to try to enter recovery mode more than once to succeed.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
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by melvinfromcalgary,

melvinfromcalgary Aug 27, 2016 12:48 PM in response to sberman
Level 1 (8 points)

iPhone

Aug 27, 2016 12:48 PM in response to sberman

Thanks, I had to press the sleep/wake button and home button at the same time and after a couple tries I was able to restore. Problem solved.
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Q: iphone disconnected during software update

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by sberman,★Helpful

by melvinfromcalgary,

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by sberman,Helpful