Sonnystootsie

Q: Why doesn't my printer load after updating software?

After updating software I am not able to connect to my printer. I get an error message, CIJ 

OBS MacBook Pro (15-inch Late 2008), OS X El Capitan (10.11.6)

Posted on Aug 27, 2016 8:19 PM

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Q: Why doesn't my printer load after updating software?

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  • by LaPastenague,

    LaPastenague LaPastenague Aug 27, 2016 9:56 PM in response to Sonnystootsie
    Level 9 (52,300 points)
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    Aug 27, 2016 9:56 PM in response to Sonnystootsie

    What device did you update?

     

    Is the printer local or network?

     

    Does the printer have drivers for the current OS? If not it won't work.

     

    Give us a bit of info.. like

     

    Printer model XYX plugged by USB into airport Express model ABC running firmware 1.2.3. Attempting to print from computer running 10.11.6 that worked fine on 10.10.5

     

    Then we have some idea of what you need.