HT201441: Turn off Find My iPhone Activation Lock

Learn about Turn off Find My iPhone Activation Lock
PurpleKimMarie

Q: apple ipad locked and says that i am not the original ownwer and i need to contact them to sign in. I am able to sign in online to apple account!!! Grrrr!!! So frustrated!

My apple ipad locked and says that i am not the original ownwer and i need to contact them to sign in. I am able to sign in online to apple account!!! Grrrr!!! So frustrated!

iPad 2, cannot activate

Posted on Aug 27, 2016 7:31 PM

Close

Q: apple ipad locked and says that i am not the original ownwer and i need to contact them to sign in. I am able to sign in online to ... more

  • All replies
  • Helpful answers

  • by gail from maine,

    gail from maine gail from maine Aug 27, 2016 9:15 PM in response to PurpleKimMarie
    Level 7 (25,664 points)
    iCloud
    Aug 27, 2016 9:15 PM in response to PurpleKimMarie

    The message you are getting on your iPad is the Activation Lock message. Did you purchase the iPad 2nd hand? Is this the first time that your iPad has locked like this?

     

    GB

  • by Eric Root,

    Eric Root Eric Root Aug 28, 2016 11:51 AM in response to PurpleKimMarie
    Level 9 (69,881 points)
    iTunes
    Aug 28, 2016 11:51 AM in response to PurpleKimMarie

    If this is a used device, you will need to contact the seller to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device. If you can’t do that, the device is useless.

     

    If you are the original owner, take the phone, the original purchase receipt, and a photo ID to the nearest Apple Store.