burdin

Q: Need help to get rid of data hub.serving-sys.com

Hi,

This is my first time in here so please excuse me if I am doing this wrong (I don'y have a clue,ha).

Lately i have been getting a pop up box asking for Authentication Required requested by

https://datahub.serving-sys.com.

So far I can simply hit cancel and it goes away however it seems to be coming up more and more.

I use Firefox most often and it seems to come up most often on my Comcast page.

Comcast is my service provider but is not my home page.

The only help i can see in the "net" wants me to download some anti virus program.

I am hoping I can get some help from some of you more www world people who can help me get rid of this pop up before it gets any nastier?

Thank You much

iBook, Mac OS X (10.4.11)

Posted on Aug 27, 2016 9:23 PM

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Q: Need help to get rid of data hub.serving-sys.com

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  • Helpful answers

  • by K Shaffer,

    K Shaffer K Shaffer Aug 27, 2016 9:43 PM in response to burdin
    Level 6 (14,244 points)
    Desktops
    Aug 27, 2016 9:43 PM in response to burdin

    There may be something helpful in this article and explanation:

    Phony "tech support" / "ransomware" popups and web pages

     

    Do not click on anything in the popup; do not call any phone #.

     

    The scams will invite you to participate, enough so, they can

    get you to let them access your computer, and if you proceed

    may actually lock up your Mac (under your helpful yield) then

    want to charge your credit card in addition to taking info off

    your computer.

     

    Good luck!

  • by burdin,

    burdin burdin Aug 27, 2016 11:10 PM in response to K Shaffer
    Level 1 (5 points)
    Desktops
    Aug 27, 2016 11:10 PM in response to K Shaffer

    Hi,

    Thank you for your reply.

    Yeh, so the pop up is a box. Just sort of drops down out of nowhere.

    The box contains the following statement:

    Authentication Required

    A username and password is being requested by

    https://datahub.serving-sys.com

    the site says: "HAProxy Statistics"

    And then there are the spaces to insert your username and password followed by a continue button and a cancel button.

    As I said I just ignore it for now and it cancel and it goes away so far.

    It's when i have gone searching in the net to see if anyone has seen this that I find info that want me to download some clean up software that I don't trust.

    At any rate I would love to know where this came from, I have no social media sites and download very limited stuff.

    Thanks again for your reply.

  • by Camelot,

    Camelot Camelot Aug 27, 2016 11:20 PM in response to burdin
    Level 8 (47,233 points)
    Mac OS X
    Aug 27, 2016 11:20 PM in response to burdin

    While undoubtedly annoying, I'm not convinced this is any of the typical malware/scamware concerns.

     

    My guess is that this is related to a specific site (or sites) you visit, and represents a misconfigured setup on their part. This sounds to me more like an analytics system (that many sites use to measure performance, engagement, effective reach, etc.), but the site designer has misconfigured the collector such that it requires authentication to connect to the server - something you do not have.

     

    If you're worried about it, a little detective work/process of elimination should enable you to determine which site in question is triggering the request. In any case you don't have the authentication credentials so there isn't much you can do beyond clicking Cancel anyway.

  • by burdin,

    burdin burdin Aug 27, 2016 11:29 PM in response to Camelot
    Level 1 (5 points)
    Desktops
    Aug 27, 2016 11:29 PM in response to Camelot

    Thank you Camelot,

    What you say sounds logical and I appreciate you dropping in to let me know this.

    (I'm saying it sounds logical as though I understand what your saying, Ha)

    But no, I'm sure you're on to something and hopefully I may even be able to figure out what site it could be.

    Thank you very much for taking the time to respond.

  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Aug 27, 2016 11:38 PM in response to burdin
    Level 8 (43,464 points)
    iPhone
    Aug 27, 2016 11:38 PM in response to burdin

    See if this helps, which includes a section on authentication dialog prompts: A Browser Pop-up Scam has Taken Over Safari.

     

    (Note that I may receive some form of compensation, financial or otherwise, from my recommendation or link, because some pages on the site contain small banner ads).

  • by burdin,

    burdin burdin Aug 28, 2016 12:18 AM in response to stevejobsfan0123
    Level 1 (5 points)
    Desktops
    Aug 28, 2016 12:18 AM in response to stevejobsfan0123

    Thanks for taking a moment,

    I am Old

    I am tired

    I need some sleep now.

    This looks a little involved.

    I will go over it tomorrow.

    Thank you for your time.

  • by Firefury54,

    Firefury54 Firefury54 Aug 28, 2016 7:22 AM in response to burdin
    Level 1 (8 points)
    Desktops
    Aug 28, 2016 7:22 AM in response to burdin

    I am currently have the same problem on a PC laptop of mines. I downloaded Adblocker Plus and I haven't had any problems since then but I am concerned it is more than an ad and that the privacy and security of my information might have been compromised. Can anyone validate if this just an adware or something worse?

     

    I can even provide you with the chain of links and articles I went through that caused this issue. Since this is a new computer this was the only thing out of the ordinary that I did since getting this laptop.

  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Aug 28, 2016 10:00 AM in response to Firefury54
    Level 8 (43,464 points)
    iPhone
    Aug 28, 2016 10:00 AM in response to Firefury54

    I would recommend posting on Microsoft's forum for Windows: http://answers.microsoft.com/en-us?auth=1.

  • by dominic23,

    dominic23 dominic23 Aug 28, 2016 10:26 AM in response to burdin
    Level 8 (41,472 points)
    Mac OS X
    Aug 28, 2016 10:26 AM in response to burdin

        Please run EtreCheck and post the report here.

     

        http://etresoft.com/etrecheck

     

        Download it, open Downloads folder, click on it to open, and then select ”Open”.

        Click on the bouncing  EtreCheck icon in the Dock.

        “Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

     

        Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

        Paste it here when you reply.

  • by burdin,

    burdin burdin Aug 28, 2016 10:51 AM in response to dominic23
    Level 1 (5 points)
    Desktops
    Aug 28, 2016 10:51 AM in response to dominic23

    Hey, I think I was able to do this; I amaze myself some times.

    (I'm fairly digitally challenged)

    But here goes: (I hope)

     

    HA, well I did everything but copy and paste, I can't highlite the info on the clipboard.

    Is there a trick of some kind to transfer the info from my clipboard to this screen?

    Thanks for your help (by the way)

  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Aug 28, 2016 10:54 AM in response to burdin
    Level 8 (43,464 points)
    iPhone
    Aug 28, 2016 10:54 AM in response to burdin

    EtreCheck should have a Copy to Clipboard button after the report completes. Click on that button, and then open the reply window on this site. Either press Command + V to paste, or right click in the editor window here and choose Paste.

  • by burdin,

    burdin burdin Aug 28, 2016 11:04 AM in response to stevejobsfan0123
    Level 1 (5 points)
    Desktops
    Aug 28, 2016 11:04 AM in response to stevejobsfan0123

    I did copy to clipboard, which is where it's at now.

    I will press command+V as you suggest but will be surprised if that works because as I said for some reason I cannot highlight the info in the clipboard to do the command+C to copy it to begin with.

     

    Oh geez it worked anyway, huh?

    Didn't know that one, Ha.

     

    EtreCheck version: 3.0.2 (306)

    Report generated 2016-08-28 10:41:15

    Download EtreCheck from https://etrecheck.com

    Runtime 3:22

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Arbitrary Authentication required

     

    Hardware Information: ⓘ

        iMac (21.5-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,3

        1 3.1 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information: ⓘ

        NVIDIA GeForce GT 750M - VRAM: 1024 MB

            iMac 1920 x 1080

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: about one day

     

    Disk Information: ⓘ

        APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (963.42 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple, Inc. Keyboard Hub

            Apple Inc. Apple Keyboard

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Application Support/Symantec/AntiVirus

        [loaded]    com.symantec.kext.SymAPComm (12.9.1f23 - SDK 10.6 - 2016-08-27) [Support]

     

            /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources

        [not loaded]    com.symantec.kext.filesecurity (2.9.1 - SDK 10.6 - 2016-04-18) [Support]

     

            /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources

        [loaded]    com.symantec.kext.fw (5.5 - SDK 10.6 - 2016-04-18) [Support]

     

            /Library/Extensions

        [loaded]    com.symantec.kext.internetSecurity (5.7 - SDK 10.8 - 2016-08-01) [Support]

        [loaded]    com.symantec.kext.ips (3.10.4 - SDK 10.8 - 2016-08-01) [Support]

        [loaded]    com.symantec.kext.pf (5.9.1 - SDK 10.8 - 2016-08-01) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    164 Apple tasks

        [running]    67 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    157 Apple tasks

        [running]    87 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.symantec.errorreporter-periodicagent.plist (2014-04-20) [Support]

        [loaded]    com.symantec.nis.application.plist (2013-09-18) [Support]

        [running]    com.symantec.uiagent.application.plist (2013-01-16) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [running]    com.symantec.deepsight-extractor.plist (2013-01-24) [Support]

        [loaded]    com.symantec.errorreporter-periodic.plist (2014-04-20) [Support]

        [running]    com.symantec.liveupdate.daemon.ondemand.plist (2014-09-23) [Support]

        [loaded]    com.symantec.liveupdate.daemon.plist (2014-09-23) [Support]

        [not loaded]    com.symantec.nav.migrateqtf.plist (2013-09-25) [Support]

        [running]    com.symantec.sharedsettings.plist (2015-08-13) [Support]

        [running]    com.symantec.symdaemon.plist (2014-09-17) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ⓘ

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-16) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-21) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-31)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-21) [Support]

        NortonInternetSecurityBF: 1.11.0 - SDK 10.6 (2016-04-18) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-31)

     

    Safari Extensions: ⓘ

        Norton Internet Security - Symantec Corp - http://macplugin.norton.com/?ext=NIS (2016-02-10)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

        Norton\nQuickMenu (2014-04-20) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             3%    WindowServer

             2%    plugin-container(2)

             1%    fontd

             0%    kernel_task

             0%    ps

     

    Top Processes by Memory: ⓘ

        1.91 GB    com.apple.WebKit.WebContent(3)

        1.09 GB    firefox

        748 MB    kernel_task

        475 MB    com.apple.WebKit.Plugin.64

        459 MB    plugin-container(2)

     

    Virtual Memory Information: ⓘ

        56 MB    Free RAM

        7.94 GB    Used RAM (864 MB Cached)

        62 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Aug 28, 2016, 09:47:45 AM    ~/Library/Logs/DiagnosticReports/plugin-container_2016-08-28-094745_[redacted]. crash

            org.mozilla.plugincontainer - /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/pl ugin-container

        Aug 27, 2016, 07:44:08 PM    /Library/Logs/DiagnosticReports/firefox_2016-08-27-194408_[redacted].cpu_resour ce.diag [Details]

            /Applications/Firefox.app/Contents/MacOS/firefox

        Aug 27, 2016, 03:48:56 PM    ~/Library/Logs/DiagnosticReports/plugin-container_2016-08-27-154856_[redacted]. crash

        Aug 27, 2016, 12:31:11 PM    Self test - passed

        Aug 27, 2016, 11:43:56 AM    ~/Library/Logs/DiagnosticReports/plugin-container_2016-08-27-114356_[redacted]. crash

        Aug 26, 2016, 09:09:18 AM    ~/Library/Logs/DiagnosticReports/plugin-container_2016-08-26-090918_[redacted]. crash