Q: Photos cannot be opened because of a problem

Hello,

The Photos app in El Capitan (ver 10.11.6) has stopped working, every time I click on the icon in the dock I get the following:

This is what comes up when I click on Show Details:

Process:               Photos [15000]

Path:                  /Applications/Photos.app/Contents/MacOS/Photos

Identifier:            com.apple.Photos

Version:               ???

Build Info:            PhotoApp-370042000000000~1

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Photos [15000]

User ID:               501

 

 

Date/Time:             2016-08-29 01:38:36.356 +0800

OS Version:            Mac OS X 10.11.6 (15G31)

Report Version:        11

Anonymous UUID:        D697B6A5-09D3-8F15-4DC0-0817C7C399FC

 

 

 

 

Time Awake Since Boot: 8200 seconds

 

 

System Integrity Protection: enabled

 

 

Crashed Thread:        0

 

 

Exception Type:        EXC_BREAKPOINT (SIGTRAP)

Exception Codes:       0x0000000000000002, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

 

Application Specific Information:

dyld: launch, loading dependent libraries

 

 

Dyld Error Message:

  Library not loaded: /Library/Frameworks/iTunesLibrary.framework/Versions/A/iTunesLibrary

  Referenced from: /Applications/Photos.app/Contents/MacOS/Photos

  Reason: image not found

 

 

Binary Images:

    0x7fff62533000 -     0x7fff6256aa47  dyld (360.22) <DC81CC9D-651A-3A45-8809-928282052BD3> /usr/lib/dyld

    0x7fff83191000 -     0x7fff8333dff7  com.apple.avfoundation (2.0 - 1046.9.12) <2D241BC4-A619-3382-BABD-C4E4490BD638> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

    0x7fff86218000 -     0x7fff863beff7  com.apple.audio.toolbox.AudioToolbox (1.13 - 1.13) <370E95BC-956C-3962-86CC-0A14CF6A0389> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

    0x7fff864cb000 -     0x7fff86717ff7  com.apple.AddressBook.framework (9.0 - 1679.10) <24F823D3-C3FC-3AF9-B8B3-C166539DBD11> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

    0x7fff86c5f000 -     0x7fff86e6cfff  libicucore.A.dylib (551.51.4) <3899B146-3840-3D4A-8C4A-FE391D5D25C7> /usr/lib/libicucore.A.dylib

    0x7fff86f18000 -     0x7fff870e6ff3  com.apple.QuartzCore (1.11 - 410.14) <076BDE58-8AED-3D47-84FD-548CF8E8EDB9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

    0x7fff88032000 -     0x7fff88041fff  com.apple.PhotosFormats (1.5 - 370.42.0) <E2C9D8ED-B376-391A-9C57-D97C392A3089> /System/Library/PrivateFrameworks/PhotoLibrary.framework/Versions/A/Frameworks/ PhotosFormats.framework/Versions/A/PhotosFormats

    0x7fff88c02000 -     0x7fff88c05fff  com.apple.IOSurface (108.2.3 - 108.2.3) <52E51D16-42E9-3DDB-A16C-48225EF262C4> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

    0x7fff88c06000 -     0x7fff88c18fff  com.apple.CloudPhotoServicesConfiguration (1.5 - 370.42.0) <AF782059-56CE-32DD-8126-93076E964A69> /System/Library/PrivateFrameworks/CloudPhotoServices.framework/Versions/A/Frame works/CloudPhotoServicesConfiguration.framework/Versions/A/CloudPhotoServicesCon figuration

    0x7fff8956f000 -     0x7fff89648fff  com.apple.CoreMedia (1.0 - 1731.15.206) <DE407384-39D5-3727-A78D-D22849D816C7> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

    0x7fff89649000 -     0x7fff89666ff7  com.apple.pluginkit.framework (1.0 - 1) <0BA96479-0451-3DA9-A2AC-FE1D86D383AB> /System/Library/PrivateFrameworks/PlugInKit.framework/Versions/A/PlugInKit

    0x7fff89667000 -     0x7fff89707fff  com.apple.ViewBridge (159 - 159) <D8131B7E-DFC9-3FDD-9D56-49821C1D1521> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge

    0x7fff89708000 -     0x7fff89716fff  com.apple.opengl (12.1.0 - 12.1.0) <0718DB60-BA4F-3CF7-A117-10A2515D931F> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

    0x7fff8a831000 -     0x7fff8a87dff7  com.apple.corelocation (1486.17 - 1615.38) <6336CFC5-9D7D-3B76-B263-56DD6EBD0B8D> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation

    0x7fff8a9be000 -     0x7fff8a9befff  com.apple.Carbon (154 - 157) <8F6ED602-5943-3E29-A793-BC331E2C183D> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

    0x7fff8b141000 -     0x7fff8b17dff7  com.apple.OSAKit (1.5 - 104) <8AE3C204-09F1-321A-B007-14D217F9EC59> /System/Library/Frameworks/OSAKit.framework/Versions/A/OSAKit

    0x7fff8b8f4000 -     0x7fff8b9b9ff7  com.apple.iChat.SocialUI (8.0 - 5100) <B1D820BC-3C20-3C74-9D15-D8941B89B272> /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/SocialUI

    0x7fff8c396000 -     0x7fff8c4dbfff  com.apple.QTKit (7.7.3 - 2943.12) <79EA2D04-09EC-3266-A5F7-A4AACA97FE1E> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

    0x7fff8db37000 -     0x7fff8db8aff7  libc++.1.dylib (120.1) <8FC3D139-8055-3498-9AC5-6467CB7F4D14> /usr/lib/libc++.1.dylib

    0x7fff8ef04000 -     0x7fff8ef4bff7  com.apple.AOSAccounts (1.3.1 - 1.10.02) <FFD13410-D077-3EAF-8EFB-5A4F99AE2113> /System/Library/PrivateFrameworks/AOSAccounts.framework/Versions/A/AOSAccounts

    0x7fff8f00c000 -     0x7fff8f095ff7  com.apple.PerformanceAnalysis (1.0 - 1) <1BC106BB-3C7F-37C9-8496-43F584A6F304> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

    0x7fff8f0a0000 -     0x7fff8f206fff  com.apple.MapKit (1.0 - 1651.44.2) <1D96793D-AB70-326E-85EA-65DE75973623> /System/Library/Frameworks/MapKit.framework/Versions/A/MapKit

    0x7fff8f234000 -     0x7fff8f2a9fff  com.apple.framework.IOKit (2.0.2 - 1179.50.2) <A509D3AE-9D48-31B7-89C7-326A7A2007B2> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

    0x7fff90561000 -     0x7fff905bffff  com.apple.SystemConfiguration (1.14 - 1.14) <D801FAD7-5A2D-3E5E-9F44-B6C9B8BEA747> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

    0x7fff91375000 -     0x7fff913a0ff7  com.apple.SocialAppsCore (8.0 - 5100) <0CCBDAB5-CF21-388A-83CC-B921779E690F> /System/Library/PrivateFrameworks/SocialAppsCore.framework/Versions/A/SocialApp sCore

    0x7fff91e46000 -     0x7fff91e46fff  com.apple.Cocoa (6.11 - 22) <807787AB-D231-3F51-A99B-A9314623C571> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

    0x7fff936c8000 -     0x7fff93717ff7  com.apple.opencl (2.7.0 - 2.7.0) <39581F1A-04FE-3CCA-9118-E9BB9053F7A1> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

    0x7fff94d1f000 -     0x7fff94d35ff7  com.apple.geokit (2.2 - 2.2) <BC60A03D-8720-3C88-9642-4B84CE9A3ED2> /System/Library/PrivateFrameworks/GeoKit.framework/Versions/A/GeoKit

    0x7fff96515000 -     0x7fff96516fff  libDiagnosticMessagesClient.dylib (100) <4243B6B4-21E9-355B-9C5A-95A216233B96> /usr/lib/libDiagnosticMessagesClient.dylib

    0x7fff96745000 -     0x7fff9681bff7  com.apple.AOSUI (1.2 - 421) <D5F5C0D0-9C45-3A33-B670-3F75BFCF0932> /System/Library/PrivateFrameworks/AOSUI.framework/Versions/A/AOSUI

    0x7fff96b73000 -     0x7fff96c36fff  com.apple.imcore (10.0 - 1000) <C3F22E18-ECB0-32B7-A596-A5EFCF84B192> /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/IMCore

 

 

Model: MacBookPro12,1, BootROM MBP121.0167.B17, 2 processors, Intel Core i7, 3.1 GHz, 8 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54424C41522D4E5544

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54424C41522D4E5544

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256G, 251 GB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

Just wondering if anyone else has encountered this problem, and what can be done to resolve it.

Many thanks!