iPhone 6 connected to wifi but no internet connection

I have an iPhone 6, and I am connected to my home wifi but there is no internet connection. I have restarted the phone and the internet box and also erased all network settings. I've been looking for a solution but I haven't came across anything, it is really frustrating because I need to switch over to my LTE when I'm at home where theres wifi:( please help!

iPhone 6, iOS 9.3.5

Posted on Aug 28, 2016 12:32 PM

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Question marked as Top-ranking reply

Posted on Aug 28, 2016 5:21 PM

What IP address is your router assigning to your phone?


Settings > WiFi


Look for your network name. Tap the little blue i next to it. What IP address is there?


192.168.?.? or 169.254.?.?

2 replies

Aug 28, 2016 12:33 PM in response to alyescobar

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.


1) Restart you device.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

https://support.apple.com/en-us/HT201252

9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.


User Tip: https://discussions.apple.com/docs/DOC-9892

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iPhone 6 connected to wifi but no internet connection

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