I have a 2007 iMac working on OS X El Capitan and my computer crashes all the time.
I was checking all the discussions and found something but it was for IOS Mountain Lion.
Does anybody has the same problem?
Can anyone help me please?
iMac, OS X El Capitan (10.11.6)
Are the crashes kernel panics? OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Supp…
If so, open Console and show the log list if it is not already showing.
Find System Diagnostic Reports.
Click the little triangle next to it to show all the reports under that category.
Find the first one that starts with Kernel and select it.
Copy the text from the panic log and paste it into a reply here.
Foe future reference, IOS is the operating system used by mobile devices such as iPads and iPhones.
Hi Barney! My computer does not restarts spontaneously. It just freezes and I have to turn off holding the power button.
If I am watching some video on youtube and my computer freezes we can still hearing the video but the screen is completely freezes...😟
It could be a GPU problem. Do you have an Apple Store nearby where you can have it checked out? If so, make a Genius Bar appointment.
I don't know of any third-party software that would cause the video to freeze, so I don't think it would be something you have installed.
If it happens often enough, you could try booting into Safe Mode and see if the problem recurs. Try safe mode if your Mac doesn't finish starting up - Apple Support
You can try to rule out third-party software by booting into Safe Mode and testing. It's not particularly fun to work in Safe Mode, so unless it happens frequently enough to detect in several minutes of use (or you can have it sit running a youtube video and check back periodically), then it may not help the diagnosis.
Even then, some things are not functional in Safe Mode, so if the failure mode of the GPU is not active while in Safe Mode, you could get a false sense of the cause.
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Dear Eric
Here is the result of Etrecheck.
Before run this program I restarted the computer using a safe mode.
Looks like there is nothing wrong except that there is not enough RAM memory.
Hope you can help me without taking to the Apple Store cause the nearby is a 1 hour from here.
Thank you in advance!
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-18 11:12:17
Download EtreCheck from https://etrecheck.com
Runtime 3:23
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Computer freezes
Hardware Information:ⓘ
iMac (20-inch, Mid 2007)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac7,1
1 2 GHz Intel Core 2 Duo CPU: 2-core
3 GB RAM - Insufficient RAM! Upgradeable - [Instructions]
BANK 0/DIMM0
1 GB DDR2 SDRAM 667 MHz ok
BANK 1/DIMM1
2 GB DDR2 SDRAM 667 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
ATI,RadeonHD2400 - VRAM: 128 MB
iMac 1680 x 1050
System Software:ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
Disk Information:ⓘ
ST3250820AS Q disk0 : (250,06 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
HD Bety (disk0s2) / : 249.20 GB (212.07 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 168 Apple tasks
[running] 62 Apple tasks
System Launch Daemons:ⓘ
[failed] com.apple.ucupdate.plist (2015-07-31)
[failed] com.apple.watchdogd.plist (2015-12-11)
[not loaded] 46 Apple tasks
[loaded] 161 Apple tasks
[running] 81 Apple tasks
Launch Agents:ⓘ
[not loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[not loaded] com.oracle.java.Java-Updater.plist (2015-05-01) [Support]
Launch Daemons:ⓘ
[not loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]
[not loaded] com.diebold.warsaw.plist (2015-05-28) [Support]
[not loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]
[not loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[not loaded] com.oracle.java.Helper-Tool.plist (2015-05-01) [Support]
User Launch Agents:ⓘ
[not loaded] com.diebold.warsaw.user.plist (2016-03-21) [Support]
User Login Items:ⓘ
iTunesHelper Aplicativo (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:ⓘ
SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
QuickTime Plugin: 7.7.3 (2016-06-04)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-28) Check version
Default Browser: 601 - SDK 10.11 (2016-06-04)
3rd Party Preference Panes:ⓘ
Flash Player (2016-08-29) [Support]
Java (2016-07-21) [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
1% WindowServer
1% kernel_task
1% fontd
0% cloudpaird
Top Processes by Memory:ⓘ
279 MB kernel_task
117 MB com.apple.WebKit.WebContent
92 MB Safari
68 MB Spotlight
68 MB Finder
Virtual Memory Information:ⓘ
84 MB Free RAM
2.92 GB Used RAM (577 MB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Sep 18, 2016, 10:37:47 AM Self test - passed
Sep 18, 2016, 10:11:35 AM /Library/Logs/DiagnosticReports/softwareupdated_2016-09-18-101135_[redacted].cr ash
/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated
Sep 16, 2016, 10:26:55 PM /Library/Logs/DiagnosticReports/softwareupdated_2016-09-16-222655_[redacted].cr ash
Sep 16, 2016, 10:25:09 PM /Library/Logs/DiagnosticReports/softwareupdated_2016-09-16-222509_[redacted].cr ash
Sep 16, 2016, 10:23:27 PM /Library/Logs/DiagnosticReports/softwareupdated_2016-09-16-222327_[redacted].cr ash
Sep 12, 2016, 07:42:00 PM /Library/Logs/DiagnosticReports/Kernel_2016-09-12-194200_[redacted].panic [Details]
Sep 11, 2016, 08:03:42 AM /Library/Logs/DiagnosticReports/Kernel_2016-09-11-080342_[redacted].panic [Details]
Sep 11, 2016, 08:00:00 AM /Library/Logs/DiagnosticReports/Kernel_2016-09-11-080000_[redacted].panic [Details]
elisayuri wrote:
Hi Barney! My computer does not restarts spontaneously. It just freezes and I have to turn off holding the power button.
The EtreCheck report you posted shows that you are indeed having kernel panics.
Also, as I speculated before, the report does not indicate you have anything installed that would cause that problem.
Please post one of the panic logs:
Open Console app.
If the log list on the left is not showing, click the Show Log List button.
Scroll down to System Diagnostic Reports
Click on the Disclosure triangle next to System Diagnostic Reports to show the reports in that section.
Find the most recent entry with a name that starts with Kernel and select it.
In the pane on the right, select all of the text after the Anonymous UUID line.
Copy the text and paste it into a reply here.
Based on your Etrecheck report, I imagine all that we will find out from the kernel panic log is that you have a GPU fault.
I don't see any software that would be contributing to the problem. Review Barney's 30 Aug post to check for a kernel panic.
Does this only happen when viewing YouTube? If so, then it might be RAM, but I would be hesitant to spend money for more RAM until the computer is checked.
Hi Barney
Thank you so much for helping me!
I found tree lines that starts with Kernel. Each line has a very long text. Are you sure that I can past all the text here?
You should be able to. Sometimes you will get an error about a character not being allowed. If that happens, you have to use another site like Pastebin.
The report should have a section with the panic call and register info, then backtrace information, then loaded and unloaded kexts, and finally a hardware summary.
Do you think that it will be because Yosemite is not supported by iMac 2007?
We have not much people that knows very well about Macintosh in Brazil that's why I decided to ask for help here...
But some guy told me that it can be this my problem so if I reformat my mac and install OS Mountain it should work well...
Installing a new OS will not fix your problem. You must determine why your Mac is Kernal Panicing.
Kernel Panics are caused primarily by hardware faults and incompatible third-party kernel extensions.
The Etrecheck report does not indicate that you have any third-party kernel extensions installed, so it is likely a hardware problem.
If you post the panic log, it may help indicate what hardware fault you have, or it may indicate some other issue. But, we won't know until you post it here.
IOS El Capitan - Computer freezes
