-
All replies
-
Helpful answers
-
by Grant Bennet-Alder,Aug 28, 2016 9:00 PM in response to goldfarbsteven
Grant Bennet-Alder
Aug 28, 2016 9:00 PM
in response to goldfarbsteven
Level 9 (60,617 points)
DesktopsThe system profile is not stored on the drive. When needed, it is computed in real-time.
what are you looking for, exactly?
-
Aug 29, 2016 2:34 AM in response to goldfarbstevenby K Shaffer,The gray screen on startup may can be a symptom of troubles, such as failed hard drive.
Or just some confusion about what to do next, on the part of a troubled Mac.
Sometimes, a gray screen on startup can be alleviated by resetting NVRAM (PRAM)
- Power down your Mac. Press and hold the power button to force shutdown if necessary.
- Power up your Mac and press the “Command-Option-P-R” keys before the gray screen appears.
- Press the keys until your Mac restarts and you hear the startup sound twice.
- Release the “Command-Option-P-R” keys.
• Try safe mode if your Mac doesn't finish starting up - Apple Support
Sometimes, trying to start in Safe boot mode, with shift key held down immediately
after the start tone is heard; and wait to see if the progress bar appears in bottom
of display. If it does, you should be asked for Admin Password, to get into SafeBoot.
A general overview of different screens -- no longer covers the 'gray screen' -- even indirectly:
• About the screens you see when your Mac starts up - Apple Support
Non-running information about your computer can be found by use of serial number
to identify the exact build model. Some ideas follow:
You can find details + other information about your MacBook Pro can be obtained
by locating the product serial number; from case, original box, or sales invoice.
In general, there is this Apple support article to help identify any MacBook Pro:
• How to identify MacBook Pro models - Apple Support
With that number you could learn the original as-shipped configuration, build
date and month, plus the system and other hardware specs when it was new.
A lookup service such as this, can help in this regard; for your own information.
So to say, do not post your serial number in this ASC thread, is about security.
• Mac Serial Number Info - Lookup your Apple Serial Number:
https://www.powerbookmedic.com/identify-mac-serial.php
If you have a backup clone of the computer, you could see if it may start from
the boot-able full system copy (usually on external HDD, or USB Flash.)
If the hard drive has failed, then there are methods to attempt to restore; helps
to have a few backups such as Time Machine, and additional external archives.
For some ideas that aren't along the line of your question, (only in circumstance)
see - Apple OS X & Time Machine Tips: http://www.pondini.org/OSX/Home.html
• Have you tried booting in OS X Recovery? If the recovery partition is intact, you
may be able to get a rise out of the machine; you could see if OS X Utilities can
show, where you could then use Disk Utility to see if the hard drive is repairable.
• About OS X Recovery - Apple Support
Since you did not identify the nature of the first problem, hopefully you will get
back to us with more information.
In any event...
Good luck & happy computing!
-
Aug 29, 2016 3:15 AM in response to K Shafferby goldfarbsteven,Thank you for the exhaustive reply. I followed up this weekend on the forums and I think I covered all of the above:
- Reset NVRAM twice
- Using Safe mode gets the progress bar to go further and sometimes to stay on white screen, rather than to reboot, but I never get past that.
- Reboot in Recovery does not seem to work.
- Reboot in Internet Recovery lasts longer, but inevitably ends in a white screen.
- Hardware check mode tells me that everything is fine.
- I can boot it as an external disk and have recovered the data.
- I ran fsck. First time, it said it made changes, second time it said all was O.K.
I have entered the serial number in the site above and have most of the relevant information. Online chat has advised I bring it in. Let me know if you have any other wisdom. Thanks!
-
Aug 29, 2016 3:16 AM in response to Grant Bennet-Alderby goldfarbsteven,Thank you. I ended up using the serial number to verify basic information online. I had been hoping to find out information about the hardware (display, disk, memory, etc.). But, this will have to suffice.