Late 2013 21.5 iMac Drive Issues

Click on anything, open an application, etc. and the machine stalls, spinning color wheel and all. Sometimes 10 or more seconds. It's maddening. So, I did all the right things. Started high level with Fixing Permissions, etc. then got more and more granular. Nothing worked. Apple hardware tests don't show anything wrong. The only improvement came on a couple of them right after wiping and reinstalling OS X. Briefly, the machine did not exhibit the problem, but once I loaded up a small amount of apps, the problem returned.


<Edited by Host>

Posted on Aug 28, 2016 10:50 PM

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8 replies

Aug 29, 2016 8:16 AM in response to Atlantax

Did you run Apple Hardware Test in Extended Mode 2-3 times back to back. If you did not then you likely have not gotten valid results. AHT is not totally reliable, in order to give it a fair chance to find errors it MUST be run in Extended Mode and run 2-3 times back to back in order to find errors.


If you have run it in Extended Mode 2-3 times back to back and still no errors, then I have a question. Do you have any antivirus, cleaning or any other type of third party maintenance utilities installed on the computer?

Aug 29, 2016 8:17 AM in response to John Galt

HI John - thanks for question and I see where you're going. Sorry, for the sake of not making a long story longer I did leave out that just leaving the machine with just OS X installed, after opening and closing core programs, the problem starts and gets worse. Adding more to the drive seems to make it even worse. Consistent on all four machines. The more the drive has to work, the larger the problem. So I would say this is not one app causing the problem. Accessing/reading/writing to the drive seems to kick off the issue.

Aug 29, 2016 9:04 AM in response to Atlantax

Yes, apologies for the obvious question but it's extremely common for users experiencing trouble to install some magic cure-all that predictably causes even more trouble.


Consistent on all four machines.


That's interesting. You're saying all four Macs are exhibiting identical symptoms? Are they identical models?

The next obvious question, what software is common among them that would cause the same problem to arise? Non-Apple offsite backup software comes to mind, to cite only one possibility. Hardware common among them would include a router.


Determine if the same symptoms occur in "Safe Mode". Read about it here: Try safe mode if your Mac doesn't finish starting up - Apple Support.

Sep 4, 2016 7:35 AM in response to John Galt

Yes, as mentioned, these are all late 2013 21.5" iMacs, identical configuration, and they have installed no programs other than default Mac OS X software. Nothing. Even if they had, during my testing, I wiped their drives and brought them all back to base Mac OS X software. The problem starts immediately and gets worse with usage. The problems also occur in safe mode. I tested all of this and so did the genius bar. Apple witnessed it. But, because the hardware test didn't fail, they won't work on it. When I replaced the drive, everything works fine. I've now replaced two of the drives.

Sep 4, 2016 7:47 AM in response to Atlantax

If you should notice the problem starting to occur again, determine if you can correlate the slow behavior to specific disk actions such as opening an app. Then, examine system.log as described below.



Back up your Mac if you have not done so already. To learn how to do that read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.


If your Mac is momentarily unresponsive, consider the following.


Launch the Console app - it is in your Utilities folder. You can find it by selecting Utilities from the Finder's Go menu.


If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu. Select Show Toolbar if it is not already shown.


Locate system.log in the list and select it. Many date and time-stamped entries will appear, hundreds of them, and you must find the entries relevant to your Mac's problem.


To do that click the Clear Display button in the Toolbar. All previously displayed log entries will be disappear.


Next: Perform whatever actions cause the Mac to exhibit the slow behavior. If the problem is caused by errors logged by the system, the Console window will show them being recorded in system.log.


One or more of them, along with their time stamps, may reveal the reason for the problem you describe.


Copy and paste those log entries in a reply. If hundreds of the same repetitive messages appear, please edit them before posting. There should be no need for more than a few log entries.


Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Late 2013 21.5 iMac Drive Issues

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