Q: i purchased beyonce lemonade but it no longer plays on my iPhone
-
Aug 29, 2016 12:39 PMby brenden dv,Hello kellyann3910,
Welcome to Apple Support Communities.
I see that when you try to play purchased album, Beyonce - Lemonade, it won't play on your iPhone and gives you a message that the album is no longer available in Canada. It has also disappeared from my music. I understand the importance of being able to play your purchased music. Let's see how I can help you resolve this issue.
First, go to Settings > iTunes & App Store on your iPhone. Choose your Apple ID, and then sign out. Then, sign back in, and see if you are able to play the album.
If you still have an issue after that, please give your iPhone a fresh restart, and then try again. The following article will help:
Restart your iPhone, iPad, or iPod touch
Finally, use Download your past purchases​, and try to download the album again, specifically, this section:
Redownload a song
You can redownload songs on your iPhone or iPod touch, iPad, Mac or PC. You can listen to previously purchased song on your Apple TV, but they don't download to your device.
On an iPhone or iPod touch
- Open the iTunes Store app.
- At the bottom of the screen, tap More > Purchased > Music.
- Tap "Not on This iPhone" or "Not on This iPod."
- Find the song that you want to download, then tap it.
- Tap the Download icon
to the right of the title. Your song downloads to your device.
Have a great day!
-
Aug 29, 2016 5:59 PMby kellyann3910,This didn't work. I tried all of the above steps but when I check iTunes on my iPhone it displays that I already have the lemonade film downloaded but none of the songs are there to download again. They actually show up on my iPhone as though i need to purchase them. When I log into iTunes from my macbook the entire album is there and can be played.
