AzizW

Q: Photos Disappeared Then iPhone is not Booting

Hi all,

 

I have a problem with my iPhone that I couldn't find an answer to. The photos disappeared suddenly and I wasn't able to view them in Camera Roll. After that the device started to feel slow and I wasn't able to take more pictures. It seemed the internal memory was full. I started to delete apps but that didn't help. I wasn't able to take more pictures.

 

I had more than 8000 photos. iCloud was disabled. So, I tried using iTunes to backup the photos. However, iTunes couldn't find or recognize the photos and it showed the capacity they're occupying with as Other (orange colored). So I tried to update the iOS to version 9.3.3 hoping it would solve this issue but it crashed before completing the update. After that iTunes wasn't able to recognize the phone. I tried from other computers with no luck.

 

I read somewhere that the photos database might be corrupted so iOS wasn't recognizing the photos even though they're taking a lot of space.

 

After some time I faced another problem with this iPhone. I powered on the phone and saw a blue screen right after the Apple logo. The phone won't start at all now. I only get the Apple logo followed by a blue screen.

 

I tried to to connect it to iTunes in recovery mode, but I get a message like this:

"iTunes could not connect to this iPhone" with error code 0xe8000015.

 

 

iPhone 5S 16GB

Version 9.1(13b143)

Model ME434AE/A

 

At the beginning of the photos problem:
Capacity 11.8 GB

Available 0 bytes

 

I would really appreciate any method or solution for my problem.

 

Thanks in advance.

 

- Aziz

iPhone 5s, iOS 9.1

Posted on Aug 29, 2016 1:10 AM

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