Sim Card not supported

Question

Sim Card not supported

I purchased a used iPhone 5 off Ebay originally from Verizon. It's stuck on the setup screen and refuses to recognize even the original sim card. My understanding is Verizon phones should not even need to unlocked. So what's the problem, is there a way to get past the setup screen? This is the 3rd used iPhone I've purchased the previous 2 were both Verizon as well and they were easily moved to a different network. Is there something wrong with this phone?

Posted on Aug 29, 2016 1:39 AM

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Answer 1

Jonathan UK

Level 10

164,021 points

Aug 29, 2016 2:00 AM in response to Brian Baehler

Hi

Follow the steps here:

If you can't activate your iPhone - Apple Support

If the iPhone needs to be unlocked, follow the instructions here:

How to unlock your iPhone for use with another carrier - Apple Support

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Answer 2

Aug 29, 2016 10:09 PM in response to Brian Baehler

You're correct. Verizon phones are sold unlocked. However, if the phone isn't even recognizing the original SIM, I'd guess there's a hardware problem with the phone. Unless you can get the phone to recognize the SIM, you're not going to be able to activate it.

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