contacts removed from iphone 5

I entered Brenda's number and address onto the contacts app on my iphone. I needed to call her a few weeks later- her number was gone. After hunting around I found it written in an email and re-entered it to contacts, called her and thought that was the problem solved (I actually thought I had imagined entering it in the first place and was loosing my marbles).


So, imagine my irritation when I needed to call her again a few weeks later, and it had vanished once again. Looking through my contact list, it wasn't just Brenda that had gone, actually half my contacts had just been wiped.


Weirdly, though, I managed to find Brenda's complete details in the 'recents' list on my phone- her full name, number & address were all there. Then I found the same was true for my other missing contacts, if I looked in my recent calls or text messages, their info was all there, but it was not saved in contacts anymore.


I've now spent several hours researching, trying to figure out what the issue is, messing with my phone settings, the contacts list on my macbook, icloud etc. and I can't for the life of my understand what is going on.


I just want the contacts list on my phone to be the same as on my computer- if I add or delete any in either place, I want the other one updating. Can someone please help me do this?

MacBook Pro (13-inch, Mid 2012), OS X Mountain Lion (10.8.2)

Posted on Aug 29, 2016 3:38 AM

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7 replies

Aug 29, 2016 3:57 PM in response to Joliwood

Hey Joliwood,


Thank you for using the Apple Support Communities. We can see from your post that you're experiencing missing contacts and can understand how it can be an inconvenience when trying to get a hold of your friends and family. We'd be happy to provide you with some direction to resolve this.

Let's start by following the steps in the link at the bottom to manage your iCloud contacts and be sure to start with "Make sure that iCloud Contacts, Calendars, and Reminders are available"


Get help using iCloud Contacts, Calendars, or Reminders


If you’re contacts aren’t saved after following these steps. Let us know and we can continue troubleshooting from there.


Regards

Dec 14, 2016 5:48 AM in response to IdrisSeabright

Thanks IdrisSeabright, that was helpful. By going onto 'Groups' and checking the box for 'Contacts' under 'Outlook' a huge list of new contacts (along with several duplicates) turned up on my contact list. I've spent a couple of hours trying to clean it all up. A bit of investigating shows that the new information I enter to the Contacts app on my macbook is being sent to my phone and updating it (yay!) but, I don't think the same is true vice versa. I'd really like the contacts app on my iphone and on my macbook to display the same information, i.e. whatever contact info I enter or update on either the phone or macbook gets updated on both. I still can't work out how to do this.


I'm also confused about where the 'Outlook' contacts on my iphone are coming from? From my hotmail account?


Thanks for your help

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contacts removed from iphone 5

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