kgitesh

Q: camera not working neither on FaceTime nor on Photo Booth

I have a Macbook air early 2014 edition. Since a update " Digital camera RAW compatibility version 6.2 " happened the camera is not working. I have tried few tricks shared online like " Go to terminal - type Sudo Killall VDCAssistant " . but it didnt worked.

 

Kindly help how to resolve this

MacBook Air (11-inch, Early 2014)

Posted on Aug 29, 2016 3:52 AM

Close

Q: camera not working neither on FaceTime nor on Photo Booth

  • All replies
  • Helpful answers

  • by chris_g1,

    chris_g1 chris_g1 Aug 29, 2016 4:06 PM in response to kgitesh
    Community Specialists
    Aug 29, 2016 4:06 PM in response to kgitesh

    Hello kgitesh,

     

    Thank you for using the Apple Support Communities!

     

    It is my understanding you are not able to use your built in camera.  I have a couple suggestions that hopefully will help you.

     

    The first thing I would do is backup everything that is on the computer.  Nothing I am going to suggest should cause any data loss, but it is always a good idea to have a backup.  Your computer has software on it called Time Machine.  It is fantastic software for backing up your computer.  Information on how to use Time Machine is available here:

    Use Time Machine to back up or restore your Mac.

     

    It is important to try to isolate what is causing this to happen.  The first thing to do to help isolate what is causing the problem is set up a test user account and see if the problems still occur.  Follow all the instructions that you find on this page: 

    How to test an issue in another user account on your Mac

     

    If the issue does not happen in the test user account, then you are going to want to check the login items in the account that is having the issue.  Try removing the login items and see if the camera starts working.

    OS X El Capitan: If you think you have incompatible login items

     

    Cheers!

  • by kgitesh,

    kgitesh kgitesh Aug 29, 2016 9:57 PM in response to chris_g1
    Level 1 (4 points)
    Notebooks
    Aug 29, 2016 9:57 PM in response to chris_g1

    Thanks Chris !

     

    Appreciate your help !

     

    As suggested i did try creating new user account & also removed login items. Problem still persists.

     

    The camera button & the effects button in photo booth ..both are not usable

     

    is there something else which needs to be tried.

     

    Thanks Again !

  • by chris_g1,

    chris_g1 chris_g1 Aug 30, 2016 9:13 AM in response to kgitesh
    Community Specialists
    Aug 30, 2016 9:13 AM in response to kgitesh

    Hi kgitesh,

     

    Since the camera is not working in either of the user accounts and does not work for any programs, it is looking like it may be a hardware issue.

     

    I would suggest having it looked at either at an Apple Retail Store or an Authorized Apple Service Provider.  You can find the nearest one here:

    Find Locations

     

    Be sure you back the computer up before taking it in for service.

     

    Cheers!