How to get information from my old iPod to my mac

Question

Level 1

8 points

How to get information from my old iPod to my mac

I have an old iPod touch the first one without the camera. It was on manual settings and now I can't get my laptop to sync with it. I keep getting this message "iTunes could not connect to the iPod touch “xxx” because an invalid response was received from the device." I tried to access it via devices but it just won't recognise it. Does anyone know how I can get it working with my laptop again. Its fully functioning, playing music and charging but I can't sync it.

Please help. Thank you

iPod touch, OS X El Capitan (10.11.6)

Posted on Aug 29, 2016 5:58 AM

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Answer 1

JimmyCMPIT

Level 7

29,306 points

Aug 30, 2016 2:39 AM in response to dollface92

try resetting the device.

Learn how to reset your iPod - Apple Support

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Answer 2

dollface92 Author

Level 1

8 points

Aug 30, 2016 2:42 AM in response to JimmyCMPIT

Thand you for the help. I've rest my iPod twice but it's still showing the error message and get the Mac to respond at all

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Answer 3

lllaass

Level 10

210,519 points

Aug 30, 2016 7:32 AM in response to dollface92

Check your USB connections

If you see error 4005, 4013, or 4014, learn what to do. If you see one of the errors below, you might have a USB connection issue:

13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650
2000, 2001, 2002, 2005, 2006, 2009
An error message that includes, "invalid response"

Use these steps to see if the issue is with your USB cable, USB port, or computer. Try again after each step:

Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
Switch to a different USB port on your computer. Don't plug into your keyboard.
Plug into a different computer.
If you still see the error, you can check for other USB issues, issues with third-party security software, and issues with hardware.

If the issue continues, contact Apple Support.

Above from:

Get help with iOS update and restore errors - Apple Support

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