ranu2108

Q: payment method declined

My payment method keeps getting declined and Im getting very irritated now I got a new credit card and it keeps telling me payment method declined ??

iPhone 5s, iOS 9.3.4

Posted on Aug 29, 2016 6:03 AM

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Q: payment method declined

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  • by srbwanderer,

    srbwanderer srbwanderer Aug 29, 2016 6:28 PM in response to ranu2108
    Community Specialists
    Aug 29, 2016 6:28 PM in response to ranu2108

    Hello ranu2108,

     

    Thanks for using the Apple Support Communities!

     

    If I understand correctly, you are unable to make iTunes purchases.  I will certainly try to help.

     

    The first thing I would try would be to remove all current payment methods.  

    Change or remove your Apple ID payment information

     

    Once all the methods are removed, sign out of your iTunes account, restart your iPhone, and then sign back in.

     

    Sign out of iTunes Store:

    1. Tap Settings > iTunes & App Store. 
    2. Tap your Apple ID. 
    3. Tap Sign Out.

     

    Sign in to iTunes Store:

    1. Open the iTunes Store App.
    2. Scroll to the bottom and tap Sign In.
    3. Tap Use Existing Apple ID, then enter the Apple ID and password that you use with the iTunes Store.
    4. Tap OK. 

     

    Once signed back in update your payment information:

    1. Tap Settings > iTunes & App Store.
    2. Tap your Apple ID, then tap View Apple ID. 
      iOS iTunes and App Store Settings
    3. Tap Payment Information. If you're using Family Sharing, only your family organizer can update the payment information.
    4. Change your information. 
    5. Tap Done. 

    If you change your payment method to a credit card, the iTunes Store places a temporary authorization hold on your credit card to verify your updated account information.

     

    Have a great day!