Misawa65
Level 1 (4 points)
iPad

Q: iPad and iPhone will not accept an email password.

AAfter spending over five hours on the phone with Apple support and having verified that my password is correct one

of my email accounts still rejects the password.  Both have verified that it is correct.  Any suggestions?.  This issue started after the last three iOS updates.

iPad 2, iOS 9.3.5, And iPhone 6s

Posted on Aug 29, 2016 5:55 AM

Close
Misawa65

Q: iPad and iPhone will not accept an email password.

  • All replies
  • Helpful answers

  • by Demo,

    Demo Demo Aug 29, 2016 6:02 AM in response to Misawa65
    Level 10 (94,728 points)
    iPad
    Aug 29, 2016 6:02 AM in response to Misawa65

    Misawa65 wrote:

     

    Both have verified that it is correct.  Any suggestions?.  This issue started after the last three iOS updates.

    Do you mean that the password was verified by the email provider? Have you tried deleting the email account and adding it back again?

  • by Misawa65,

    Misawa65 Misawa65 Aug 29, 2016 7:06 AM in response to Demo
    Level 1 (4 points)
    iPad
    Aug 29, 2016 7:06 AM in response to Demo

    YYes the password was verified by the email provider and Apple Support and on both devices.  Both devices were completely and all the devices were set up again as though they were new.  Nothing has helped.

  • by Demo,Helpful

    Demo Demo Aug 31, 2016 6:22 AM in response to Misawa65
    Level 10 (94,728 points)
    iPad
    Aug 31, 2016 6:22 AM in response to Misawa65

    I don't know if this will help either, but it's worth a look, if you haven't already tried it.

     

    Check the outgoing mail server setting. Make sure that your username and password are in there.

     

    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • by Misawa65,

    Misawa65 Misawa65 Aug 31, 2016 6:25 AM in response to Demo
    Level 1 (4 points)
    iPad
    Aug 31, 2016 6:25 AM in response to Demo

    TThanks for your suggestion however there is no place to do your suggested steps as Apple populates that and I do not even see it.

  • by Demo,

    Demo Demo Aug 31, 2016 6:29 AM in response to Misawa65
    Level 10 (94,728 points)
    iPad
    Aug 31, 2016 6:29 AM in response to Misawa65

    Have you tried turning off the primary server, select another server and enter your credentials in there?