Jcasey95

Q: Iphone6 constantly searching for signal

IVe have my iphone 6 for nearly 2 years and recently it has just started constantly searching for signal.

THings i have done to try fix it myself;

- reset my phone 10+ times

- held the power and home button to reset 10+ times

- reset the network settings

- Gone to my provider and have got a new SIM

   That iself is still searching for signal

- Put my SIM into a different phone .. I have full bars of signal

 

... Is it a hardware problem the device itself ?!?!?!?

iPhone 6, iOS 9.3.5

Posted on Aug 29, 2016 9:41 AM

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Q: Iphone6 constantly searching for signal

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 29, 2016 9:44 AM in response to Jcasey95
    Level 9 (57,254 points)
    iPhone
    Aug 29, 2016 9:44 AM in response to Jcasey95

    Check to see if you have performed all of these steps. If you can't connect to a cellular network or cellular data - Apple Support

     

    Otherwise, make an appointment at the Genius Bar of the nearest Apple Store to have the hardware checked.

  • by Cbowen215,

    Cbowen215 Cbowen215 Aug 30, 2016 6:31 AM in response to Jcasey95
    Level 1 (4 points)
    Aug 30, 2016 6:31 AM in response to Jcasey95

    I am having the same issue all of the sudden. After going through all the "tricks" you mentioned mentioned above. I then contacted AT&T support and they instructed me to go into the store to get a new SIM Card to fix the issue. Went into store and spoke with a "seasoned" employee (10+ yrs) and she installed the new card, but same result. She said its a phone issue and nothing she could do. Now I will say mine started after the new iOS 9.3.5 update and may be just coincidental but the next morning I started getting intermittent service and then by day 2 it was completely gone.

     

    Phone says "Searching.." and then switches to "No Service"

  • by Hansakles,

    Hansakles Hansakles Aug 30, 2016 7:40 AM in response to Jcasey95
    Level 1 (4 points)
    Aug 30, 2016 7:40 AM in response to Jcasey95

    Same here

  • by Pheefersss,

    Pheefersss Pheefersss Aug 30, 2016 7:40 AM in response to Cbowen215
    Level 1 (8 points)
    iPhone
    Aug 30, 2016 7:40 AM in response to Cbowen215

    Same problem as you!! I just read that another person who had the same problem had decided to download iOS 10 Beta and by doing that it resolved this issue. However, I am on the phone with Apple right now and they said not to do that bc the iOS 10 Beta has other issues too.

  • by Hansakles,

    Hansakles Hansakles Aug 30, 2016 7:42 AM in response to Cbowen215
    Level 1 (4 points)
    Aug 30, 2016 7:42 AM in response to Cbowen215

    As soon as I connect my phone to my MacBook to do any software reload or anything, it works for a few minutes/hours.

  • by Cbowen215,

    Cbowen215 Cbowen215 Aug 30, 2016 8:37 AM in response to Pheefersss
    Level 1 (4 points)
    Aug 30, 2016 8:37 AM in response to Pheefersss

    Please let us know if they have provided you with a cause or solution to the problem.

    Thanks!

  • by Jcasey95,

    Jcasey95 Jcasey95 Aug 30, 2016 9:03 AM in response to Cbowen215
    Level 1 (5 points)
    iPhone
    Aug 30, 2016 9:03 AM in response to Cbowen215

    I Went to my provider, they just replaced the SIM and nothing, they said it may take up to 24 hrs and its 48hrs later ... when im home will have to try a backup and factory reset ... Will post the results .... Have a feelin it may be the device itself

  • by Pheefersss,

    Pheefersss Pheefersss Aug 30, 2016 9:39 AM in response to Jcasey95
    Level 1 (8 points)
    iPhone
    Aug 30, 2016 9:39 AM in response to Jcasey95

    So I was on the phone with apple support and they had me delete the following apps: whatsapp, instagram, snapchat,and viber.

     

    I told them that my phone didn't have signal issues until after I had downloaded the iOS 9.3.5, they believe that the following apps may have contained viruses/malware beforehand and downloading the new iOS 9.3.5 may have causes for signal dropping due to it interfering with the security issues that the update was trying to patch.

     

    Currently, I am in contact with apple support and they are now having me restore my phone, although they not have informed whether I should set up as new phone or restore from backup.

     

    Will let you know if anything with them works in fixing this issue!

  • by Pheefersss,

    Pheefersss Pheefersss Aug 30, 2016 9:40 AM in response to Pheefersss
    Level 1 (8 points)
    iPhone
    Aug 30, 2016 9:40 AM in response to Pheefersss

    Also, another user had reported that they had updated to iOS 10 beta and the signal issues were resolved that way, but the apple support agent said that doing that may fix signal issues, but could cause other issues like unresponsive touch screen with the iOS 10 beta.

  • by Pheefersss,

    Pheefersss Pheefersss Aug 30, 2016 8:18 PM in response to Jcasey95
    Level 1 (8 points)
    iPhone
    Aug 30, 2016 8:18 PM in response to Jcasey95

    After spending hours with Apple today, the only solution they found to fixing the signal issue was to completely wipe my phone and set up as a new phone. Let me know if you found any other solutions! thanks !