bbatarseh

Q: Apple ID Authentication

I'm unable to get a code on my trusted devices to complete two-factor authentication. I have 3 devices-6s, iPad mini (wifi) and a MB Air. I was in the process of changing cell providers and consequently don't have cell service on my phone. I completed the 3-day process of resetting, received a text code on another borrowed phone I added temporarily, entered it in my iPad and was immediately asked for another code allegedly sent to  my trusted devices. Again, I didn't receive a code. Please note that I cannot receive a code on my 6s as I cannot active it due to the authentication process. How can I solve this? Thank you.

MacBook Air (13-inch Mid 2013), iOS 9.3.5

Posted on Aug 29, 2016 10:22 AM

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Q: Apple ID Authentication

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  • by sarah_s1,

    sarah_s1 sarah_s1 Aug 30, 2016 4:04 PM in response to bbatarseh
    Community Specialists
    Aug 30, 2016 4:04 PM in response to bbatarseh

    Hello bbatarseh,

     

    Thanks for using the Apple Support Communities!

     

    It is my understanding you are experiencing an issue signing into your devices due to Two-factor authentication.  I will do my best to help you with this.

     

    There are a few different ways to get a verification code.  A code can be displayed on a trusted device, you can receive a text or phone call, or generate a code from your trusted device.  Since you do not have cell service, and you are not seeing a code on any device, generating a code sounds like the way to go here. This does assume that you are able to access one of the 3 devices.

     

    Get a code from Settings on your trusted device

    If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline.

    From your iPhone, iPad, or iPod touch with iOS 9:

    1. Go to Settings > iCloud.
    2. Tap your Apple ID username.
    3. If your device is offline, tap Get Verification Code.
    4. If your device is online, tap Password & Security > Get Verification Code.

    From your Mac with OS X El Capitan:

    1. Go to Apple Menu > System Preferences > iCloud.
    2. Click Account Details.
    3. If your device is offline, click Get Verification Code.
    4. If your device is online, click Password & Security > Get Verification Code.

    More information is available here:

    Get a verification code and sign in with two-factor authentication

     

    Once you have the code, you should be able to use it to access the other devices.

     

    Have a great day!