HT201569: If your iPhone, iPad, or iPod touch won't charge

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ThankYouBasedGod

Q: One of the gold things is black and my phone says "device not supported" I got this charger like a month ago and I definitely haven't gotten it wet as I have seen some people say. What should I do?

This is ridiculous

iPhone 6s Plus, iOS 9.3.5

Posted on Aug 29, 2016 2:33 PM

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Q: One of the gold things is black and my phone says "device not supported" I got this charger like a month ago and I definitely have ... more

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  • by Rysz,

    Rysz Rysz Aug 29, 2016 2:35 PM in response to ThankYouBasedGod
    Level 7 (20,274 points)
    iTunes
    Aug 29, 2016 2:35 PM in response to ThankYouBasedGod

    Get it replaced where you bought it from. If it is a third party knockoff, get a genuine Apple charger, instead.

  • by gdgmacguy,

    gdgmacguy gdgmacguy Aug 29, 2016 2:35 PM in response to ThankYouBasedGod
    Level 7 (20,639 points)
    Aug 29, 2016 2:35 PM in response to ThankYouBasedGod

    Can you please elaborate?  One of WHAT gold things is black?  What device is not supported?  We cannot give you an meaningful answer without very precise details.

     

    The charger you mention, is it an Apple product?  Apple warranties most of their products for at least a year, so if the charger is an Apple one, you can bring it into Apple for evaluation.

     

    Best,

    GDG