HT201569: If your iPhone, iPad, or iPod touch won't charge
Learn about If your iPhone, iPad, or iPod touch won't chargeQ: One of the gold things is black and my phone says "device not supported" I got this charger like a month ago and I definitely have ... One of the gold things is black and my phone says "device not supported" I got this charger like a month ago and I definitely haven't gotten it wet as I have seen some people say. What should I do? more
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Helpful answers
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Aug 29, 2016 2:35 PM in response to ThankYouBasedGodby Rysz,Get it replaced where you bought it from. If it is a third party knockoff, get a genuine Apple charger, instead.
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Aug 29, 2016 2:35 PM in response to ThankYouBasedGodby gdgmacguy,Can you please elaborate? One of WHAT gold things is black? What device is not supported? We cannot give you an meaningful answer without very precise details.
The charger you mention, is it an Apple product? Apple warranties most of their products for at least a year, so if the charger is an Apple one, you can bring it into Apple for evaluation.
Best,
GDG