NReardon Author

Level 1

8 points

My iPhone screen is frozen with the iTunes logo an a picture of the usb port?

This page is useless

iPhone 6s, Mac OS X (10.6.8)

Posted on Aug 29, 2016 4:13 PM

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2 replies

Level 10

126,131 points

Aug 30, 2016 5:59 AM in response to NReardon

You are in recovery mode. You need to restore it through iTunes on your computer.

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Level 10

164,021 points

Aug 30, 2016 6:05 AM in response to NReardon

Hi

Follow the instructions here:

If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch - Apple Support

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My iPhone screen is frozen with the iTunes logo an a picture of the usb port?

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