NicklasBehrend

Q: Can't delete file from launchpad

Hey

I have a uninstaller file from adobe, and it's just an empty file, i can't see the file in finder and i can't drag it to the trash bin, and i can't use appcleaner to remove this file......

It's really annoying

MacBook Pro with Retina display, iOS 9.3.5

Posted on Aug 30, 2016 12:35 AM

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Q: Can't delete file from launchpad

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  • by brenden dv,

    brenden dv brenden dv Aug 31, 2016 10:35 AM in response to NicklasBehrend
    Community Specialists
    Aug 31, 2016 10:35 AM in response to NicklasBehrend

    Hello there, NicklasBehrend!

     

    Thanks for reaching out to the Apple Support Communities! It sounds like you are trying to delete a file from your computer. I know how important it is to be able to remove files from the computer. What you might want to try is booting to Safe mode and trying to delete the file that way. Check out this article with steps to Try safe mode if your Mac doesn‘t finish starting up. Even though the article talks about start-up issues, it can also help with issues like this that might be caused by something in the start-up. 

     

    Starting up in safe mode

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac. 
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

    If you don't hear a startup chime after pressing the power key, see what to do if your Mac won't turn on.

    If you're using FileVault

    If your startup disk is encrypted with FileVault, you can still hold down the Shift key immediately after powering on your Mac to start up in safe mode. You might be prompted to log in twice as part of this process – first to unlock the startup disk, and a second time to log into the Finder. You can let go of the Shift key after you see the first login screen.

     

    Once in Safe mode, try and delete the file from launchpad by clicking and holding until the icon starts shaking. Then click. Once deleted, restart the computer normally and that will take you out of Safe mode.

     

    Cheers!