-
All replies
-
Helpful answers
-
Aug 29, 2016 11:44 PM in response to darrenpuanby Ella Fitzgerald,★HelpfulTry to do these manipulation in order to fix the problem
If your Mac has some other issue with your printer or scanner
These steps might resolve printing issues that have no other clear cause.
- Choose Apple menu > System Preferences, then click Printers & Scanners.
- Select your printer or scanner in the list of devices, then click Delete (–) to remove it from the list.
- Follow the steps in the previous section to add your printer again.
- If the issue persists, Control-click anywhere in the list of devices in Printers & Scanners preferences. Then choose “Reset printing system” from the shortcut menu that appears.
Resetting the printing system causes all printers and scanners—including their queues, jobs, and custom settings—to be removed from Printers & Scanners preferences. - Follow the steps in the previous section to add your device again.
If the issue remains unresolved, take these final steps to remove any currently installed printer drivers that could be causing the issue:
- Choose Apple menu > System Preferences, then click Printers & Scanners.
- Control-click anywhere in the list of devices, then choose “Reset printing system” from the shortcut menu that appears.
- From the Finder, choose Go > Go to Folder. Type
/Library/Printers/and click Go. - The Printers folder opens. Choose Edit > Select All to select all items in the folder.
- Choose File > New Folder with Selection to put all of the selected items into a new folder named New Folder With Items.
To save storage space, you can delete the New Folder With Items folder after completing the remaining steps. - Follow the steps in the previous section once more.
If your printing issue persists, contact the printer manufacturer for support.
See more info here Resolve printer issues on your Mac - Apple Support
-