Hi
The following steps may help:
Check these settings:
- On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.
- On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - check that Heart Rate and Fitness Tracking are both enabled.
Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your watch after placing it on your wrist
- On your iPhone, in the Watch app, go to: My Watch > General > Wrist Detection - turn on.
Check that you are wearing your watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed from your wrist).
If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:
Restart both your iPhone and your watch:
- Close all open apps on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
- Turn both devices off together, then restart your iPhone first;
Unpair and re-pair your watch: