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Helpful answers
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Aug 30, 2016 8:39 AM in response to J8n4m0by Jonathan UK,Hi
The following steps may help:
- Check these settings:
- On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.
- On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - check that Heart Rate and Fitness Tracking are both enabled.
- Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your watch after placing it on your wrist
- On your iPhone, in the Watch app, go to: My Watch > General > Wrist Detection - turn on.
- Check that you are wearing your watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed from your wrist).
- If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:
- Restart both your iPhone and your watch:
- Close all open apps on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
- Turn both devices off together, then restart your iPhone first;
- Close all open apps on your iPhone:
- Unpair and re-pair your watch:
- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app. Choose to Restore from Backup during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
- Unpair your Apple Watch and iPhone - Apple Support
- Set up your Apple Watch - Apple Support
- Check these settings: