Q: iTunes not working

For several weeks now, I can open iTunes Store but if I click on a link or try to search, all it does is spin and show 'Loading' but it never gets to where I want to go. This is happening on my iPhone 6--no other issues with it.

Thanks.

iPhone 6, iOS 9.3.5

Posted on Aug 30, 2016 8:39 AM

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by Rysz,

Rysz Aug 30, 2016 11:19 PM in response to bulldogfans
Level 7 (20,279 points)

iTunes

Aug 30, 2016 11:19 PM in response to bulldogfans

Reset your device and your router, then try again.

Reset: hold down the Home and Power buttons until you see the Apple logo (10-20 seconds).

If this doesn't help, you might need to Restore your iPhone: https://support.apple.com/en-us/HT204184
If your backup is to iTunes, make sure it's an encrypted backup.
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