rjvan11
Level 1 (4 points)
Wireless

Q: forgotten airport time capsule password

I have forgotten the password to my airport time capsule and cannot access the settings in airport utility.  How can I change the password to edit the settings again?  Thank you.

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11.6)

Posted on Aug 30, 2016 10:16 AM

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rjvan11

Q: forgotten airport time capsule password

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  • by Bob Timmons,

    Bob Timmons Bob Timmons Aug 30, 2016 10:22 AM in response to rjvan11
    Level 10 (104,884 points)
    Wireless
    Aug 30, 2016 10:22 AM in response to rjvan11

    Please check the information about a Soft Reset in this Apple Support document.

     

    Resetting an AirPort base station FAQ - Apple Support

  • by rjvan11,

    rjvan11 rjvan11 Aug 30, 2016 10:35 AM in response to Bob Timmons
    Level 1 (4 points)
    Wireless
    Aug 30, 2016 10:35 AM in response to Bob Timmons

    Thank you for your reply, but the soft reset removes my time capsule from airport utility during the orange flashing period not allowing me to access anything.  Am I doing something wrong?

  • by Bob Timmons,

    Bob Timmons Bob Timmons Aug 30, 2016 11:38 AM in response to rjvan11
    Level 10 (104,884 points)
    Wireless
    Aug 30, 2016 11:38 AM in response to rjvan11

    Sorry, I cannot duplicate the issue that you are reporting.

     

    The amber light flashes, but I can access the settings of the AirPort device in AirPort Utility without being asked for a password.....so I can change the Base Station password, Wireless password, etc.

     

    Try turn off the WiFi on your Mac and then connect an Ethernet cable from your Mac to one of the three LAN <--> ports and try the Soft Reset again that way.

     

    If you are still having difficulty, then you will have to try a Hard Reset to get the Time Capsule back to its original default settings and then set it up again.  You can turn the WiFi back on at the Mac and use wireless to set up the Time Capsule again.