jinnzz

Q: Wifi issues on ios 9.3.5

I am an iPhone 6 user. After upgrading to iOS 9.3.5 I am facing some serious wifi issues. I can connect to wifi only if I am within a meter's range. Is anyone facing a similar issue? I tried resetting the network settings.. But that didn't work out. Please advice how to fix this.

iPhone 6, iOS 9.3.5, Wifi issues

Posted on Aug 30, 2016 10:29 AM

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Q: Wifi issues on ios 9.3.5

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  • by elcpu,

    elcpu elcpu Aug 30, 2016 10:29 AM in response to jinnzz
    Level 6 (15,815 points)
    Photos for Mac
    Aug 30, 2016 10:29 AM in response to jinnzz

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.

     

    1) Restart you device.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

    https://support.apple.com/en-us/HT201252

    9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by Skips951,

    Skips951 Skips951 Sep 7, 2016 1:35 PM in response to jinnzz
    Level 1 (4 points)
    iPhone
    Sep 7, 2016 1:35 PM in response to jinnzz

    I Have this same problem.  Tried Hard reboot, resetting network settings etc.  My range has significantly dropped with every wifi network - my home, others homes, work, etc. 

  • by JW2103,

    JW2103 JW2103 Sep 9, 2016 12:05 AM in response to Skips951
    Level 1 (4 points)
    Sep 9, 2016 12:05 AM in response to Skips951

    I have serious internet connectivity problems with my iPad Gen3 after having installed the recommended ios 9.3.5 update. I can connect to the wifi network (Airport Express) but I have no internet access. When I open the Airport app, I have a green light at my access points, but the internet light goes green-orange-green-..... Lights on the devices are green. Thing is, sometimes the internet works OK, sometimes it doesn't. I tried rebooting the device several times, ressetting the network settings, rebooting the modem, accesspoints, try on other places... nothing seems to help.

    We have several other iPads and iPhones (slightly newer generations), and all of these work fine. Looking at the discussion forum, I see that I am not the only one with this problem.