iEMH

Q: Photos corrupted when importing from iPhone to Photos

Greetings,

I have the new iPhone se for a couple of months. Previously, I had the 5s.

I import my pictures to my late 2009 iMac using Photos.

 

I recently imported a large amount of vacation pictures to Photos, and a lot of them got corrupted with a strange splitting grey line in the middle or edges of the pictures. I delete the pictures from my phone when importing, and now, if I add those pictures back using iTunes, they show with these strange grey bars (sample attached).

 

It happened to me once with my 5s I believe, but only for one or two pictures. It was fine so far, but the last import damaged dozens of pictures and I am afraid I just lost most of my vacation pics.

 

I hope there is a way to fix this and recover the pictures.

 

OSX El Capitan 10.11.6

Photos 1.5 (370.42.0)

IOS 9.3.5

2016-08-30_20-35-05.jpg

Any help is appreciated!

I tried to repair the Photos library, but it did not solve the problem.

 

Message was edited by: iEMH

iPhone SE, iOS 9.3.5, null

Posted on Aug 30, 2016 11:50 AM

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Q: Photos corrupted when importing from iPhone to Photos

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  • by léonie,

    léonie léonie Aug 30, 2016 12:07 PM in response to iEMH
    Level 10 (105,680 points)
    iLife
    Aug 30, 2016 12:07 PM in response to iEMH

    It looks like the same problem reported here:   Grey Lines Through Photos

     

    But I have not seen a solution to this problem.

     

    If you export the photos from Photos using "File > Export > Export unmodified original...",  does the exported original master file also have the grey bar?

  • by iEMH,

    iEMH iEMH Aug 30, 2016 1:36 PM in response to léonie
    Level 1 (8 points)
    Photos for Mac
    Aug 30, 2016 1:36 PM in response to léonie

    Hi Léoni,

    I tried exported some of the original pictures, but they look the same.

    Just like that other user, I tend to check the "Delete files after import" checkbox in Photos...

    Should I open a support ticket for Apple?

    I am not sure if they will resolve something like this.

    Thanks for your reply

  • by léonie,

    léonie léonie Aug 31, 2016 2:42 AM in response to iEMH
    Level 10 (105,680 points)
    iLife
    Aug 31, 2016 2:42 AM in response to iEMH
    I tried exported some of the original pictures, but they look the same.

    Then the photos have been corrupted during the transfer from the iPhone, and the corruption is burned ito the original files on your Mac.

    There are programs that claim to be able to repair JPEG corruption, also online services where you upload the photos and pay to download the repaired photos, but all are expensive.

    For example:  http://www.stellarinfo.com/mac-software/jpeg-repair-mac.php

    or https://online.officerecovery.com/pixrecovery/

     

    Search for "damaged JPEG repair Mac" and see, what you can find. Before you buy something, try the free demos. For the few corrupted files I tried to repair with the demo versions, the results were disappointing.