Hi, when i turn my phone on it shows the itunes logo and the plug and wont budge from there. I've tried to back up and update .. but nothing works.
iPhone 5s
It's in recovery mode. Plug it into your computer and restore it using iTunes. If you get an error when doing so, tell us what that error says. Exactly.
Try Recovery Mode:
Connect your device to your computer and open iTunes.
While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.
Keep holding until you see the recovery mode screen and wait for it to restore.
You may have to do the above more than once as recovery mode is difficult to get into.
Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.
my iphone shows the plug and itunes but wont start up help!!
