mummy27
Level 1 (4 points)
iPhone

Q: my iphone shows the plug and itunes but wont start up help!!

Hi,  when i turn my phone on it shows the itunes logo and the plug and wont budge from there.  I've tried to back up and update .. but nothing works.

iPhone 5s

Posted on Aug 30, 2016 1:27 PM

by elcpu,Apple recommended
elcpu elcpu
Level 6 (16,265 points)
Photos for Mac
A:

Try Recovery Mode:

Connect your device to your computer and open iTunes.

While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

Keep holding until you see the recovery mode screen and wait for it to restore.

You may have to do the above more than once as recovery mode is difficult to get into.

Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

https://support.apple.com/en-us/HT201263

Posted on Aug 30, 2016 1:29 PM

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mummy27

Q: my iphone shows the plug and itunes but wont start up help!!

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  • Helpful answers

  • by KiltedTim,

    KiltedTim KiltedTim Aug 30, 2016 1:29 PM in response to mummy27
    Level 9 (56,539 points)
    iPhone
    Aug 30, 2016 1:29 PM in response to mummy27

    It's in recovery mode. Plug it into your computer and restore it using iTunes. If you get an error when doing so, tell us what that error says. Exactly.

  • by elcpu,Apple recommended

    elcpu elcpu Aug 30, 2016 1:29 PM in response to mummy27
    Level 6 (16,265 points)
    Photos for Mac
    Aug 30, 2016 1:29 PM in response to mummy27

    Try Recovery Mode:

    Connect your device to your computer and open iTunes.

    While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

    Keep holding until you see the recovery mode screen and wait for it to restore.

    You may have to do the above more than once as recovery mode is difficult to get into.

    Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

    https://support.apple.com/en-us/HT201263