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Helpful answers
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Aug 30, 2016 1:55 PM in response to bobrock4by Carolyn Samit,Problems like you are describing may be due to outdated iOS software.
You can update via a Wi-Fi network right on the iPad by tapping Settings > General > Software Update
Or using iTunes > Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support
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Aug 30, 2016 2:09 PM in response to Carolyn Samitby bobrock4,My Ios version is 9.3.4, just one version before the latest one
I'll try to make an update and I'll let you know.
Thanks