HT201351: What to do before selling or giving away your iPhone, iPad, or iPod touch

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Q: My iphone is completely dead

My iPhone is completely dead and I have tried to remove the icloud lock on it I did it online and its showing on my account as being deactivated but whenever you look under the imei number its still stating that its locked and I am not sure what else to do to deactivate it I did it on icloud and iTunes the only thing that I think maybe causing all this is the fact that the iPhone is not able to power up so I can not  turn it off from the phone itself. Is there any help or suggestions. Thank you

iPhone 6s Plus, iOS 9.3.5

Posted on Aug 30, 2016 2:53 PM

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Q: My iphone is completely dead

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