id problem

Question

hfgd99 Author

Level 1

4 points

id problem

**** is my id for all my life. as you can see my old email saying your Apple ID is **** not email.

But all the sudden I can't log in to my account.

I called Apple support and they said my email is the ID for iTunes.

and now I was able to log in to my account using "email" address.

But all my purchase history or game center is gone.

Why?? How do I merge or fix this problem?

and when I use my email to log in

all gone.

Posted on Aug 30, 2016 5:55 PM

Reply

Answer 1

King_Penguin

Level 10

334,336 points

Aug 30, 2016 10:53 PM in response to hfgd99

You've logged out of the account (e.g. tapped on it in Settings > iTunes & App Store, and everywhere else that it's used) and back in ? Items no longer in the store, or bought from a different country's store, won't show in the cloud (nor will items that you've hidden from the cloud). If you think things are missing contact iTunes Support

Reply