mhope814
Level 1 (4 points)
Wireless

Q: cannon printers and time capsule

Every now and then I have to reset the TC to get my cannon ix6280 printer to communicate on the network.  It will print for a while (maybe a day) and then lose communication.  Does anyone know what is going on and how to correct?  Everything else works fine...

Airport Time Capsule 802.11ac, iOS 9.3.5

Posted on Aug 30, 2016 6:45 PM

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mhope814

Q: cannon printers and time capsule

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  • by LaPastenague,Helpful

    LaPastenague LaPastenague Aug 31, 2016 6:45 PM in response to mhope814
    Level 9 (52,255 points)
    Wireless
    Aug 31, 2016 6:45 PM in response to mhope814

    Don't know the exact issue but recommend the following.

     

    1. Keep wireless name short, no spaces and pure alphanumerics. Less than 10 characters best.

     

    2. Password for wireless same but can be 8-20 characters.

     

    3. TC in bridge to the main router can be difficult. I recommend you use static IP method.

     

    https://discussions.apple.com/message/25135547?ac_cid=tw123456#

     

    4. Fix the wireless channel for 2.4ghz so it does not change.

     

    Ensure the wireless signal is strong and no other signal is even close at the location of the printer. (you will need to use a wireless analyzer software of some sort.. built into OS X. )

  • by mhope814,

    mhope814 mhope814 Aug 31, 2016 6:49 PM in response to LaPastenague
    Level 1 (4 points)
    Wireless
    Aug 31, 2016 6:49 PM in response to LaPastenague

    Thanks!  I'm using the TC as follows:

    Router Mode:  DCHP and NAT

    Connecting using : DCHP

    The wireless name is 4 characters

     

    I have the TC sitting right next to the cannon printer, it might actually touch it.

     

    I will give #4 a try - haven't messed with any of those settings.

  • by LaPastenague,

    LaPastenague LaPastenague Sep 1, 2016 2:10 PM in response to mhope814
    Level 9 (52,255 points)
    Wireless
    Sep 1, 2016 2:10 PM in response to mhope814

    Seems you have most of the bases covered already.

     

    TC in router mode will mean it has a static IP and that will help.

     

    Connecting using : DCHP

    Try using static IP on the printer.. you can also allocate the same IP by DHCP reservation on the TC.

     

    I always setup printers this way.. it just helps keep everything running and stable. Plus you can locate the printer by IP instead of needing DNS to work.. which in much of the Apple world is problematic.