HT202794: Get Apple apps for free on your iPhone, iPad, and iPod touch

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cp.pablo
Level 1 (4 points)
iOS Apps

Q: Can't download any apple apps for free

I have searched and done all i have found about this topic and nothing resolve the problem. My iPad air was bought (new) and activated after september 2013 and can't download none of this apps for free as it promised by apple.

iPad Air, iOS 9.3.5

Posted on Aug 30, 2016 8:35 PM

by gail from maine,Solvedanswer
gail from maine gail from maine
Level 7 (25,501 points)
iCloud
A:

Try contacting Apple again. You are not calling in for Warranty Service, they should not charge you to straighten out how to get your free apps on your device. Every Apple product I have is out of warranty, but with the exception of having my Mac Air battery replaced, I have never had to pay Apple to help me with any issue that I have set up a call to discuss with them.

 

Give it another try.

 

Cheers,

 

GB

Posted on Aug 31, 2016 4:00 PM

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cp.pablo

Q: Can't download any apple apps for free

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  • by ckuan,

    ckuan ckuan Aug 30, 2016 8:37 PM in response to cp.pablo
    Level 7 (33,084 points)
    Aug 30, 2016 8:37 PM in response to cp.pablo

    Was it bought new from the Apple Store?

    If not, your iPad cannot get the free apps.

  • by cp.pablo,

    cp.pablo cp.pablo Aug 30, 2016 8:47 PM in response to ckuan
    Level 1 (4 points)
    iOS Apps
    Aug 30, 2016 8:47 PM in response to ckuan

    Not in the Apple store but new out of the box with an authorized dealer.

    I don't see where apple specifies that the devices must be bought in the app store obligatory to apply for this.

    I also have an iPhone attached to another apple id and with the same purchase conditions and all the apple apps can be dowloaded for free  .

  • by ckuan,

    ckuan ckuan Aug 30, 2016 8:57 PM in response to cp.pablo
    Level 7 (33,084 points)
    Aug 30, 2016 8:57 PM in response to cp.pablo

    cp.pablo wrote:

     

    Not in the Apple store but new out of the box with an authorized dealer.

    I don't see where apple specifies that the devices must be bought in the app store obligatory to apply for this.

    ...

    Well, because Apple do not sell "new" when it's not.

    If the device was signed in with an Apple ID before then signed out again then the device is not new.

    cp.pablo wrote:

    ...

    I also have an iPhone attached to another apple id and with the same purchase conditions and all the apple apps can be dowloaded for free  .

    Then uses that same Apple ID and download them under Purchased.

  • by cp.pablo,

    cp.pablo cp.pablo Aug 30, 2016 10:19 PM in response to ckuan
    Level 1 (4 points)
    iOS Apps
    Aug 30, 2016 10:19 PM in response to ckuan

    I really don't know how to be more specific. The device was TOTALLY new, bought, opening the box and activating for the FIRST time in august 2014. Of course i know Apple doesn't sell used devices, but do you know that not only apple sells new iPhones, iPads, Macs, accesories, etc?, also a lot of large department and/or retail store chains, telephone carriers, etc., as Apple's authorized sellers, where the device was bought.

    The only thing that was older is my apple id but as i understand, it doesn't matter because the determining factor to have the apple apps for free is that the device complies with the date.

     

    I don't want to attached this device with my other Apple id because this one is intended to use separately and for other purposes. Independently that it's supposed that this should work as Apple claims:

     

    "Get Apple apps for free on your iPhone, iPad, and iPod touch

    You can download some Apple apps for free if you activated or purchased an iPhone, iPad, or iPod touch with iOS 9 or later on or after September 1, 2013."

  • by ckuan,

    ckuan ckuan Aug 30, 2016 10:24 PM in response to cp.pablo
    Level 7 (33,084 points)
    Aug 30, 2016 10:24 PM in response to cp.pablo

    Again only from Apple Store.

    Apple has no control over 3rd parties stores procedures.

    I suggest you bring it back to the place you bought it from and demand a refund.

  • by gail from maine,Helpful

    gail from maine gail from maine Aug 31, 2016 3:59 PM in response to cp.pablo
    Level 7 (25,501 points)
    iCloud
    Aug 31, 2016 3:59 PM in response to cp.pablo

    What happens when you try to download the apps? Have you followed these instructions to the letter: Get Apple apps for free on your iPhone, iPad, and iPod touch - Apple Support

     

    Have you contacted Apple Support as recommended at the bottom of the article?

     

    Best of luck,

     

    GB

  • by cp.pablo,

    cp.pablo cp.pablo Aug 30, 2016 11:01 PM in response to gail from maine
    Level 1 (4 points)
    iOS Apps
    Aug 30, 2016 11:01 PM in response to gail from maine

    Yes i have followed the instructions as you mention, i tried to contact support but the device is out of warranty, it has 2 years now, and so Apple want's to charge me ($) for the support.

     

    Thank you very much!

  • by cp.pablo,

    cp.pablo cp.pablo Aug 30, 2016 11:03 PM in response to ckuan
    Level 1 (4 points)
    iOS Apps
    Aug 30, 2016 11:03 PM in response to ckuan

    Thanks anyway, but i don't think this could be the solution. I think that BestBuy is going to send me very far away with my claim.

  • by ckuan,

    ckuan ckuan Aug 30, 2016 11:11 PM in response to cp.pablo
    Level 7 (33,084 points)
    Aug 30, 2016 11:11 PM in response to cp.pablo

    Best Buy is not the best buy after all.

    I wonder why you buy Apple devices there since Apple can price match it?

  • by gail from maine,Solvedanswer

    gail from maine gail from maine Aug 31, 2016 4:00 PM in response to cp.pablo
    Level 7 (25,501 points)
    iCloud
    Aug 31, 2016 4:00 PM in response to cp.pablo

    Try contacting Apple again. You are not calling in for Warranty Service, they should not charge you to straighten out how to get your free apps on your device. Every Apple product I have is out of warranty, but with the exception of having my Mac Air battery replaced, I have never had to pay Apple to help me with any issue that I have set up a call to discuss with them.

     

    Give it another try.

     

    Cheers,

     

    GB

  • by cp.pablo,

    cp.pablo cp.pablo Aug 31, 2016 4:08 PM in response to gail from maine
    Level 1 (4 points)
    iOS Apps
    Aug 31, 2016 4:08 PM in response to gail from maine

    Dear Gail,

     

    I really appreciate your suggestion and help. I contacted Apple and they helped me to solve the problem without charging me a cent. Now i have all the free apps from Apple as are supposed..........free.

     

    Thank you, thank you very much!

  • by cp.pablo,

    cp.pablo cp.pablo Aug 31, 2016 4:14 PM in response to ckuan
    Level 1 (4 points)
    iOS Apps
    Aug 31, 2016 4:14 PM in response to ckuan

    Thanks for your help, really appreciate it, but I suggest you make suggestions, despite the redundancy, a little more productive, realistic, focused and with a little touch of positive light.

    Either way once again, thanks!

  • by gail from maine,

    gail from maine gail from maine Aug 31, 2016 7:53 PM in response to cp.pablo
    Level 7 (25,501 points)
    iCloud
    Aug 31, 2016 7:53 PM in response to cp.pablo

    You are most welcome, and glad you have your apps now

     

    Cheers,

     

    GB

  • by léonie,

    léonie léonie Aug 31, 2016 9:41 PM in response to cp.pablo
    Level 10 (105,274 points)
    iLife
    Aug 31, 2016 9:41 PM in response to cp.pablo

    I really appreciate your suggestion and help. I contacted Apple and they helped me to solve the problem without charging me a cent. Now i have all the free apps from Apple as are supposed..........free.

    Could you please tell us how Apple solved the problem?  Is there anything you can tell us, that would help others in a similar situation? Or did Apple just have to fix your purchase history, something we cannot do on our own without the help of Apple Support?

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