HT202794: Get Apple apps for free on your iPhone, iPad, and iPod touch

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cp.pablo
Level 1 (4 points)
iOS Apps

Q: Can't download any apple apps for free

I have searched and done all i have found about this topic and nothing resolve the problem. My iPad air was bought (new) and activated after september 2013 and can't download none of this apps for free as it promised by apple.

iPad Air, iOS 9.3.5

Posted on Aug 30, 2016 8:35 PM

by gail from maine,Solvedanswer
gail from maine gail from maine
Level 7 (25,664 points)
iCloud
A:

Try contacting Apple again. You are not calling in for Warranty Service, they should not charge you to straighten out how to get your free apps on your device. Every Apple product I have is out of warranty, but with the exception of having my Mac Air battery replaced, I have never had to pay Apple to help me with any issue that I have set up a call to discuss with them.

 

Give it another try.

 

Cheers,

 

GB

Posted on Aug 31, 2016 4:00 PM

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cp.pablo

Q: Can't download any apple apps for free

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  • by cp.pablo,

    cp.pablo cp.pablo Sep 1, 2016 9:04 PM in response to léonie
    Level 1 (4 points)
    iOS Apps
    Sep 1, 2016 9:04 PM in response to léonie

    Hi Léonie,


    I really can't tell you what Apple did in a procedure sense. I just called them and  explained the problem and situation, they asked me for my device serial number and my Apple Id and thats all, after they checked and did something (i imagine they checked and corroborated that my device was really and actually activated in the correct date that applies), and then i was able to donwload the apps free of charge.

    I don't believe there there is something that can be done by yourself to solve the issue.

  • by léonie,

    léonie léonie Sep 1, 2016 9:34 PM in response to cp.pablo
    Level 10 (105,599 points)
    iLife
    Sep 1, 2016 9:34 PM in response to cp.pablo

    Thank you! For some things we really need Apple's support

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