NotExiled

Q: Blank page in App Store

Hello

 

Very often when I open the iOS App Store app and go to the "Featured" or "Top Charts" or another page on my iPhone or iPad, I just get a blank page, even though I'm connected to the Internet.  The same thing happens in the iBooks app when I go to the "Featured" or "Top Charts" pages or in both apps when I go to the "Search" page.

 

The only solution I've found is to shut down the app and restart it, but that's annoying.

 

Any fixes? Ideas? Similar experiences?

MacBook Pro with Retina display, OS X El Capitan (10.11.5)

Posted on Aug 31, 2016 12:23 AM

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Q: Blank page in App Store

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  • by Starr.C,

    Starr.C Starr.C Aug 31, 2016 1:34 PM in response to NotExiled
    Community Specialists
    Aug 31, 2016 1:34 PM in response to NotExiled

    Hello there, NotExiled!

     

    Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue connecting to the App Store. I know how important it is to be sure the stores are connecting properly. You might want to check out this article that discusses If you can’t connect to the iTunes Store. This article does discuss error messages, but the main idea is not being able to connect6 to the iTunes, App Store, or iBooks on your device. 

     

    Fix the issue on your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, make sure:

    1. That your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. That your iOS software is up to date. To check for updates, tap Settings > General > Software Update. You can also connect your iPhone, iPad, or iPod touch to iTunes and click Check for Update on your device's Summary page.
    3. To check that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. That you have an active Internet connection. For help with your connection, check your device's user guide.
    5. To see if other devices, like portable computers, can connect to the Wi-Fi network and access the Internet.
    6. To reset your Wi-Fi router by turning it off and then on again.

     

    Cheers!

  • by NotExiled,

    NotExiled NotExiled Sep 2, 2016 2:06 AM in response to Starr.C
    Level 1 (104 points)
    Mac OS X
    Sep 2, 2016 2:06 AM in response to Starr.C

    Sorry, but I didn't say I couldn't connect.  I can open the updates page, but not the others. 

     

    Any suggestions?