luvang3l

Q: Problem updating os 10.11.6 to new macbook early 2016

Hi,

I've recently purchase a new macbook 12". So far the only problem i have is updating to the latest OS. I click on update for it in the App store and it shows the duration it will take to complete the update. When it's close to completing the update, it stops completely. I've been repeating the process a few days now. I keep restarting my macbook and update again but the same thing happens. I've tested on my older macbook air. I have a two years old macbook air. App store shows that the update it available and i click on it. No problem there at all. Managed to complete the update in 10 mins or less and it restart and the installation process occur as it supposed to be. So i'm not sure if it's the new macbook problem. Hope someone can aid me on this matter. Or should i return it or contact Apple directly? As it was purchase a few days ago. Need help.

 

Thanks.

MacBook (Retina, 12-inch, Early 2016), iOS 10.11.4

Posted on Aug 31, 2016 3:54 AM

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Q: Problem updating os 10.11.6 to new macbook early 2016

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