franances73

Q: 5c unresponsive, black screen, dings when on charger

My iphone 5c suddenly went black.  At first it was still powered on and receiving calls and texts.  I read forums and it suggested pressing home and power buttons at the same time.  Now it is totally unresponsive and only dings when it is placed on the charger.  Any ideas on how to bring it back to life??

Posted on Aug 31, 2016 10:07 AM

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Q: 5c unresponsive, black screen, dings when on charger

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  • by elcpu,

    elcpu elcpu Aug 31, 2016 10:15 AM in response to franances73
    Level 6 (15,699 points)
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    Aug 31, 2016 10:15 AM in response to franances73

    Try Recovery Mode:

    Connect your device to your computer and open iTunes.

    While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

    Keep holding until you see the recovery mode screen and wait for it to restore.

    You may have to do the above more than once as recovery mode is difficult to get into.

    Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

    https://support.apple.com/en-us/HT201263

     

    If the above steps do not help, you may have to take it to an Apple store for testing.