jonasfromegg
Level 1 (4 points)
iPhone

Q: I Phone 5 Start up Problems.

I have started my I Phone 5 the first time and it has some problems. Sometimes the Apple Sign is coming up but then nothing else happens or when I start it again I see the Apple Sign again but then with some white computer sentences above it. Can yo help me, please?

iPhone 5

Posted on Aug 31, 2016 11:06 AM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 8 (39,635 points)
Apple Watch
A:

Hi

 

Follow the instructions here:

 

If your iPhone, iPad, or iPod touch won't turn on - Apple Support

Posted on Aug 31, 2016 11:12 AM

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jonasfromegg

Q: I Phone 5 Start up Problems.

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  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Aug 31, 2016 11:12 AM in response to jonasfromegg
    Level 8 (39,635 points)
    Apple Watch
    Aug 31, 2016 11:12 AM in response to jonasfromegg

    Hi

     

    Follow the instructions here:

     

    If your iPhone, iPad, or iPod touch won't turn on - Apple Support

  • by elcpu,

    elcpu elcpu Aug 31, 2016 11:24 AM in response to jonasfromegg
    Level 6 (16,265 points)
    Photos for Mac
    Aug 31, 2016 11:24 AM in response to jonasfromegg

    Try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.


    If it does not help, try Recovery Mode:

    Connect your device to your computer and open iTunes.

    While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

    Keep holding until you see the recovery mode screen and wait for it to restore.

    You may have to do the above more than once as recovery mode is difficult to get into.

    Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

    https://support.apple.com/en-us/HT201263

     

    If the above steps do not help, you may have to take it to an Apple store for testing.