puppyball
Level 1 (4 points)
Apple Music

Q: Earbuds suddenly stop working

After update to iOS 9.3.5 my earbuds will suddenly stop working.  I will try other earbuds with same result.  Only way to resolve is to shutdown and restart the phone.  Anyone else having this issue?

Posted on Aug 31, 2016 11:52 AM

Close
puppyball

Q: Earbuds suddenly stop working

  • All replies
  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 31, 2016 1:36 PM in response to puppyball
    Level 9 (56,795 points)
    iPhone
    Aug 31, 2016 1:36 PM in response to puppyball

    While someone else could experience that problem, it is not relevant to your situation. You want/need to fix your device. If a shutdown will fix it, and it occurs again, then there is the possibility there is something wrong with the headphone jack. You can make an appointment at the Genius Bar of the nearest Apple store to have the earbuds and jack examined by Apple. They will explain your options.

  • by puppyball,

    puppyball puppyball Aug 31, 2016 3:02 PM in response to ChrisJ4203
    Level 1 (4 points)
    Apple Music
    Aug 31, 2016 3:02 PM in response to ChrisJ4203

    Thank you for pointing out what is not relevant to my situation.  It hadn't occurred to me that I could make an appointment with the Genius Bar...thanks for the guidance.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 31, 2016 6:17 PM in response to puppyball
    Level 9 (56,795 points)
    iPhone
    Aug 31, 2016 6:17 PM in response to puppyball

    You indicated no troubleshooting whatsoever. How is troubleshooting not relevant. You need to do something beside turn the device off and on, then come to the forum. The user troubleshooting steps are restart, reset, restore from backup, restore to factory. Also, it is possible there is a hardware error like I said with the headphone jack, and that would require the appointment. If you wish to see your device working again, you need to take some initiative, and that is very relevant.