Can't Restore/Update iPod touch 6

Yesterday, I got a message from iTunes saying the latest iOS version came out, so I wanted to update my iPod. I don't have wireless wifi, only a modem for my computer, so I can't update my iPod without iTunes. So I tried to update my iPod. It put my iPod in recovery mode. All my iPod is doing is showing the iTunes symbol with the charger symbol. I keep connecting & reconnecting the iPod, but the same screen just keep showing up (the one with iTunes symbol & charger symbol). I managed to download the iOS version, when I connect it, it'll say "extracting software," once that's done, it'll say "waiting on iPod." The iPod does nothing, just continues to show the screen (with iTunes symbol & charger). Yesterday, when I connected the iPod, it'll tell I'll have to choose between updating or restoring. Now, it's saying it CAN'T be updated & HAS to be restored in order to update. I tried the "hold the power & home button down for 10 seconds" thing, the screen STILL shows up. I have the latest version of iTunes & I'm on a Dell desktop the runs on Windows 7. Both my computer & iTunes are completely updated & are the latest versions. 😕User uploaded file

iPod touch, iOS 9.2.1, 6th Generation

Posted on Aug 31, 2016 12:40 PM

Reply
3 replies

Aug 31, 2016 12:45 PM in response to ZGamble

Try the remaining actions of:

- iOS: Not responding or does not turn on

https://support.apple.com/en-us/HT201412

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

https://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-int o-dfu-mode/

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try another cable

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

how do you make a genius bar appointment? | Apple Support Communities

Apple Retail Store - Genius Bar

https://www.apple.com/retail/geniusbar/


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't Restore/Update iPod touch 6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.