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Helpful answers
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Aug 31, 2016 5:25 PM in response to BUCKEYEDUDEby Diana.McCall,Hve you tried restarting it this way? Hold the Sleep button until you see slide to power off, and power off. Then hold Sleep again until you see the Apple logo.
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Aug 31, 2016 7:56 PM in response to Diana.McCallby BUCKEYEDUDE,Yes. Nothing happens when I hold in the sleep button. Still locked.