AlbertoIT
Level 1
(4 points)
Notebooks
Q: Kernel panic (disk not found?)
I have a quite serious problem with my new MacBook. In the last few months it went in kernel panic four or more times (I don't exactly remember how many) and I've saved detailed logs for three of them. All of the logs are exactly the same (except, obviously, for the memory addresses). Today it happened again and so, i decided to ask here, hoping someone will help me.
When a kernel panic occurs, on the screen appears a blinking folder with a question mark.
Anonymous UUID: C434E3CF-F5F7-3405-55D3-42021F8E13B1 Wed Aug 31 23:31:48 2016 *** Panic Report *** panic(cpu 0 caller 0xffffff7f927a2b7c): "InitializeNVMe error = 0xE00002D7\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-120.50.2/AppleNVMeController.cpp:250 Backtrace (CPU 0), Frame : Return Address 0xffffff811b9cbdb0 : 0xffffff80114dab52 0xffffff811b9cbe30 : 0xffffff7f927a2b7c 0xffffff811b9cbe60 : 0xffffff8011aa1b1c 0xffffff811b9cbee0 : 0xffffff8011a9b159 0xffffff811b9cbf00 : 0xffffff801150f2da 0xffffff811b9cbfb0 : 0xffffff80115c9117 Kernel Extensions in backtrace: com.apple.iokit.IONVMeFamily(1.2)[9468CCDF-AD0E-301C-8225-CDB081651AB8]@0xffffff7f927a1000->0xffffff7f927c3fff dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[D330951F-27FC-3A94-94A6-2AD7850E9C3C]@0xffffff7f92048000 dependency: com.apple.iokit.IOPCIFamily(2.9)[F51AA3D6-EC2F-3AD3-A043-06DB79027AA2]@0xffffff7f91d2c000 dependency: com.apple.driver.AppleEFINVRAM(2.0)[DFA558FE-59F9-32AA-8C3A-82BD65ECC094]@0xffffff7f92797000 dependency: com.apple.iokit.IOStorageFamily(2.1)[DC1AAB7C-F417-3238-BB3F-2A5B84D67B90]@0xffffff7f91c4c000 dependency: com.apple.iokit.IOReportFamily(31)[C89107EE-2DF2-3BC3-9F6D-3133D43ED7EF]@0xffffff7f9271a000 BSD process name corresponding to current thread: kernel_task Mac OS version: 15G31 Kernel version: Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64 Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C Kernel slide: 0x0000000011200000 Kernel text base: 0xffffff8011400000 __HIB text base: 0xffffff8011300000 System model name: MacBook8,1 (Mac-BE0E8AC46FE800CC) System uptime in nanoseconds: 22773510279633 last loaded kext at 14522154935585: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f94084000, size 32768) last unloaded kext at 14657572472744: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f94084000, size 32768) loaded kexts: org.virtualbox.kext.VBoxNetAdp 5.0.16 org.virtualbox.kext.VBoxNetFlt 5.0.16 org.virtualbox.kext.VBoxUSB 5.0.16 org.virtualbox.kext.VBoxDrv 5.0.16 com.apple.filesystems.afpfs 11.0 com.apple.nke.asp-tcp 8.0.0 com.apple.filesystems.smbfs 3.0.1 com.apple.filesystems.autofs 3.0 com.apple.driver.AudioAUUC 1.70 com.apple.driver.AGPM 110.22.0 com.apple.driver.ApplePlatformEnabler 2.6.0d0 com.apple.driver.X86PlatformShim 1.0.0 com.apple.driver.AppleGraphicsDevicePolicy 3.12.7 com.apple.driver.AppleUpstreamUserClient 3.6.1 com.apple.driver.AppleOSXWatchdog 1 com.apple.driver.AppleHDA 274.12 com.apple.driver.AppleLPC 3.1 com.apple.driver.AppleIntelBDWGraphics 10.1.4 com.apple.driver.pmtelemetry 1 com.apple.iokit.IOUserEthernet 1.0.1 com.apple.iokit.IOBluetoothSerialManager 4.4.6f1 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleHV 1 com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0 com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.4 com.apple.driver.AppleSMCLMU 208 com.apple.driver.AppleCameraInterface 5.46.0 com.apple.driver.AppleBacklight 170.8.9 com.apple.driver.AppleMCCSControl 1.2.13 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0 com.apple.BootCache 38 com.apple.driver.AppleTopCaseHIDEventDriver 86 com.apple.driver.AirPort.Brcm4360 1040.1.1a6 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleACPIButtons 4.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 4.0 com.apple.driver.AppleAPIC 1.7 com.apple.nke.applicationfirewall 163 com.apple.security.quarantine 3 com.apple.security.TMSafetyNet 8 com.apple.security.SecureRemotePassword 1.0 com.apple.iokit.IOUSBUserClient 900.4.1 com.apple.kext.triggers 1.0 com.apple.driver.DspFuncLib 274.12 com.apple.kext.OSvKernDSPLib 525 com.apple.iokit.IOBluetoothHostControllerUARTTransport 4.4.6f1 com.apple.driver.AppleHDAController 274.12 com.apple.iokit.IOHDAFamily 274.12 com.apple.iokit.IOAudioFamily 204.4 com.apple.vecLib.kext 1.2.0 com.apple.iokit.IOSurface 108.2.3 com.apple.iokit.IOBluetoothFamily 4.4.6f1 com.apple.driver.CoreCaptureResponder 1 com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0 com.apple.AppleGraphicsDeviceControl 3.12.8 com.apple.iokit.IOAcceleratorFamily2 205.11 com.apple.driver.X86PlatformPlugin 1.0.0 com.apple.driver.IOPlatformPluginFamily 6.0.0d7 com.apple.driver.AppleIntelLpssUARTCommon 2.0.60 com.apple.driver.AppleIntelLpssUART 2.0.59 com.apple.iokit.IOSerialFamily 11 com.apple.driver.AppleGraphicsControl 3.12.8 com.apple.driver.AppleBacklightExpert 1.1.0 com.apple.iokit.IONDRVSupport 2.4.1 com.apple.driver.AppleSMC 3.1.9 com.apple.driver.AppleSMBusController 1.0.14d1 com.apple.iokit.IOGraphicsFamily 2.4.1 com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7 com.apple.driver.CoreStorage 517.50.1 com.apple.driver.AppleHIDKeyboard 181 com.apple.driver.AppleMultitouchDriver 304.12 com.apple.driver.AppleHIDTransport 5 com.apple.driver.AppleHSSPIHIDDriver 43 com.apple.iokit.IONVMeFamily 1.2.0 com.apple.iokit.IO80211Family 1110.26 com.apple.driver.mDNSOffloadUserClient 1.0.1b8 com.apple.iokit.IONetworkingFamily 3.2 com.apple.driver.corecapture 1.0.4 com.apple.driver.AppleHSSPISupport 43 com.apple.driver.AppleHPM 2.0.6 com.apple.iokit.IOThunderboltFamily 6.0.2 com.apple.driver.AppleIntelLpssSpiController 2.0.60 com.apple.driver.AppleIntelLpssI2CController 2.0.60 com.apple.driver.AppleIntelLpssDmac 2.0.60 com.apple.driver.AppleIntelLpssI2C 2.0.60 com.apple.driver.AppleIntelLpssGspi 2.0.60 com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1 com.apple.driver.usb.AppleUSBXHCI 1.0.1 com.apple.iokit.IOUSBFamily 900.4.1 com.apple.iokit.IOUSBHostFamily 1.0.1 com.apple.driver.AppleUSBHostMergeProperties 1.0.1 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 300.0 com.apple.kext.AppleMatch 1.0.0d1 com.apple.driver.AppleKeyStore 2 com.apple.driver.AppleMobileFileIntegrity 1.0.5 com.apple.driver.AppleCredentialManager 1.0 com.apple.driver.DiskImages 417.4 com.apple.iokit.IOStorageFamily 2.1 com.apple.iokit.IOReportFamily 31 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 4.0 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.Libm 1 com.apple.kec.pthread 1 com.apple.kec.corecrypto 1.0 Model: MacBook8,1, BootROM MB81.0164.B14, 2 processors, Intel Core M, 1,2 GHz, 8 GB, SMC 2.25f87 Graphics: Intel HD Graphics 5300, Intel HD Graphics 5300, Built-In Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x4544464231363441314D412D47442D462020 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x4544464231363441314D412D47442D462020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x131), Broadcom BCM43xx 1.0 (7.21.95.175.1a6) Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 USB Device: USB 3.0 Bus Thunderbolt Bus:
You have surely noticed that VirtualBox kernel extensions are loaded. I'm afraid to tell you that I've encountered the first two kernel panics before installing it.
MacBook, OS X El Capitan (10.11.6), 2015
by CrashBurner,Apple recommended
CrashBurner
Level 1
(75 points)
Typically kernel panics don't result in a reboot to a folder with a question mark. If it reboots to any screen, it is typically the one with the large power button saying that your system encountered an error.
First...try a Safe boot. Hold down Shift while powering on the computer. Check and verify it is not being caused by third-party drivers.
Second thing I would try, reinstall the operating system. The folder with a question mark is typically either hard drive, hard drive cable, or operating system related. Due to the complexity of the issue, if it's still persisting after a fresh operating system install, I would erase the hard drive completely and reinstall the operating system, as much as I hate to suggest that.
If that doesn't work, then it is most likely that you have a hardware issue. Seeing as you have a MacBook, you are most likely dealing with a faulty logic board.
Good luck!
