HP Product Research running 99% cpu all time

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

EtreCheck version: 3.1.5 (343)

Report generated 2016-12-10 08:41:01

Download EtreCheck from https://etrecheck.com

Runtime 1:53

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information: ⓘ

MacBook Air (13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir7,2

1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 24

Video Information: ⓘ

Intel HD Graphics 6000

Color LCD 1440 x 900

System Software: ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: about 60 days

Disk Information: ⓘ

APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 120.11 GB (42.42 GB free)

Core Storage: disk0s2 120.47 GB Online

USB Information: ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 140 Apple tasks

[running] 72 Apple tasks

[killed] 19 Apple tasks

19 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 48 Apple tasks

[loaded] 143 Apple tasks

[running] 86 Apple tasks

[killed] 12 Apple tasks

12 processes killed due to insufficient RAM

Launch Daemons: ⓘ

[loaded] com.apple.installer.osmessagetracing.plist (2016-07-08)

User Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2016-08-24) [Support]

User Login Items: ⓘ

iTunesHelper Application (2016-09-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Photos Backup Application

(/Applications/Google Photos Backup.app)

HP Device Monitor SMLoginItem (2016-10-11)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

HP Product Research SMLoginItem (2016-10-11)

(/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app)

Internet Plug-ins: ⓘ

Default Browser: 601 - SDK 10.11 (2016-07-08)

QuickTime Plugin: 7.7.3 (2016-07-08)

User internet Plug-ins: ⓘ

WebEx64: 1.1.0 - SDK 10.10 (2016-06-01) [Support]

3rd Party Preference Panes: ⓘ

None

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

99% com.hp.productresearch

9% kernel_task

5% WindowServer

1% hidd

1% Preview

Top Processes by Memory: ⓘ

854 MB kernel_task

242 MB Google Chrome

188 MB Google Chrome Helper(4)

135 MB mdworker(11)

78 MB Preview

Virtual Memory Information: ⓘ

692 MB Available RAM

94 MB Free RAM

3.32 GB Used RAM

599 MB Cached files

714 MB Swap Used

Diagnostics Information: ⓘ

Dec 10, 2016, 08:28:22 AM /Library/Logs/DiagnosticReports/HP Product Research_2016-12-10-082822_[redacted].cpu_resource.diag [Details]

/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/MacOS/HP Product Research

I just sent information related to the same problem. If you're able to advise on a solution, please let me know. Thanks!

/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

Try going to your hard drive level Library and move the HP Product Research.app to your Desktop. Also check System Preferences/Users & Groups and if it is in your log in items, remove it using the minus sign. Log out of your account and back in. If things are better, delete the file from the Desktop. If the same, return the file to where you got it.