I have logged in to iCloud on my Mac via settings/iCloud.
I have logged in successfully and deleted any backups and data that would have taken the storage over the Free 5GB, and when I am in the downgrade options, I can see a blue tick on the downgrade to 5GB Free, but the done button is grey and disabled and I am unable to select it.
Any ideas how to rectify this and apply the 5GB free option?
iMac, OS X El Capitan (10.11.6), null
Heads up for future readers of this issue. I had the same issue and called Apple. While the button is grayed out, the tech support person was able to verify my account and confirm the transaction went through. Does not require the "done" button be selected.
Do make sure your account is under 5 gigabytes.
I have the same issue but don't have the lock symbol. The screen clearly says current plan 50 GB (until 27-12-2017), downgrade to 5GB. When I select the 5GB option, the done button greys out. It's Apple's Catch 22 😠
At the end of the current monthly payment cycle (date it's supposed to charge you), you'll see it downgrade then.
Try logging out of iCloud and then back in again, then go back to the Manage Storage screen shown above to see if the 5GB option is checked when you initially go into the screen.
Cheers,
GB
I can see the billing cycle, I am at the start of the month in the cycle.
I have logged out and back in again but the 'Done' button is still disabled. The blue tick is still on 5GB Free but all I can do is cancel, I cannot click 'Done' to confirm the change.
There is a lock icon in the upper right corner of the screenshot you have posted. While this lock is active, the button will probably not work.
Any idea why it is locked and how to remove it?
No, I have seen this lock for the first time, sorry.
I'm a bit confused about your screenshot. I just noticed that the message at the top of the screen indicates that you need to choose a new option before your plan renews on 01/09/16. That implies that you are not currently subscribed to an upgraded iCloud storage plan at all, but that you are only using the 5GB free plan.
Can you clarify?
Cheers,
GB
Done button grey when trying to downgrade iCloud storage
